I Pro Package Detection Missing? Here’s How to Fix It

I Pro Package Detection Missing? Here’s How to Get It Working

The package detection feature on your I Pro camera offers incredible convenience and security, alerting you the moment a delivery arrives. When it stops working, you lose a valuable tool for preventing parcel theft and staying informed. If you're getting notifications for general motion but not specifically for packages, it’s time to troubleshoot.

This guide will walk you through the essential checks and adjustments needed to restore your I Pro’s package detection capabilities, from camera placement to software settings.

Why Isn't Package Detection Working?

Several factors can hinder your camera's ability to identify packages. These are the most common culprits:

• Poor Camera Placement: The camera may not have a clear view of the delivery area.
• Incorrect In-App Settings: The feature might be disabled, or the detection zone could be misconfigured.
• Outdated Firmware: Your camera's software may need an update to improve its AI algorithms.
• Environmental Factors: Suboptimal lighting or obstructions can interfere with detection.

A Step-by-Step Guide to Fixing Package Detection

Let's work through the solutions to get this valuable feature back online.

1. Optimise Your Camera's Position and Angle

The way your camera sees the world is the most critical factor for any AI-based detection.

• Height and Angle: For best results, mount your I Pro camera between 7 and 10 feet high (approximately 2 to 3 metres). Angle it downwards to get a clear, unobstructed view of the ground where packages are left. Avoid positioning it too low or at a sharp side angle.
• Clear Line of Sight: Ensure there are no obstructions like hanging plants, pillars, or wall decorations blocking the view of your primary delivery spot.

2. Configure Your In-App Detection Settings

The I Pro app gives you precise control over smart detection features. Let's make sure they are set up correctly.

• Enable Package Detection: Open the I Pro app, select the camera in question, and go to its Settings. Find the Smart Detection or AI Events menu and confirm that the toggle for Package Detection is turned on.
• Set Up an Activity Zone: Within the same menu, look for Activity Zone or Detection Zone. Create a new zone that specifically covers your doorstep or the exact area where couriers leave parcels. This tells the camera where to focus its analysis, improving accuracy and reducing false alerts.

3. Check for and Install Firmware Updates

Firmware is the operating software of your camera. Updates often include significant improvements to AI features.

• How to Update: In the I Pro app, go to Device Settings → About Device or a similar menu. The app should notify you if a new firmware version is available. Follow the on-screen instructions to download and install it. This is one of the most effective ways to solve detection problems.

4. Assess and Improve Lighting Conditions

Your camera needs to see the package clearly to identify it.

• Avoid Glare and Shadows: Direct sunlight shining into the lens can create glare, while deep shadows can obscure objects. If possible, ensure your delivery area is evenly lit.
• Night-Time Deliveries: If you get deliveries after dark, ensure your porch light is on or that the camera's infrared night vision provides a clear view of the detection zone.

By carefully reviewing your camera's physical setup and in-app settings, you can resolve most issues with package detection. A well-placed camera with up-to-date firmware and correctly configured zones will reliably keep you informed about every delivery.