Troubleshooting Imou Package Detection Not Working
The package detection feature on Imou cameras is an incredibly useful tool, providing peace of mind that your deliveries are safe. When it fails to work, however, it can be a source of frustration and concern. If you're not receiving package alerts, or the detection is unreliable, this guide will walk you through the necessary steps to get it working correctly.
This feature relies on a combination of your camera's AI-powered analytics, correct setup in the Imou Life app, and optimal camera placement. A problem in any one of these areas can prevent it from functioning as expected.
## Pre-Troubleshooting Checklist
Before you dive into the settings, let's confirm two essential points.
- Does Your Model Support Package Detection? This is the most crucial question. Not all Imou cameras have this feature. It is a specific AI function that needs to be built into the camera's software. Check the product page or manual for your exact model to confirm that "Package Detection" is a listed feature. If it's not, none of the following steps will be able to enable it.
- Is Your App and Firmware Updated? Manufacturers often roll out new features or improve existing ones via updates. Go to the app store to update your Imou Life app and check for any firmware updates for your camera within the app's device settings.
## How to Fix Package Detection Issues
If you've confirmed your camera model supports the feature, follow these steps to configure and troubleshoot it.
### 1. Enable the Feature in the Imou Life App
It's possible the setting is simply turned off. You need to enable it manually.
- Open the Imou Life app and select the camera you want to configure.
- Tap the Settings icon (usually a gear) in the top right corner.
- Navigate to the Detection or Event menu.
- Look for an option called Smart Detection or similar.
- You should see a list of detection types. Find Package Detection and ensure the toggle switch next to it is turned on.
### 2. Optimise Camera Placement and View
The camera's AI needs a clear and stable view to work effectively.
- Unobstructed View: The camera must be able to clearly see the ground area where packages are left. Ensure there are no large pot plants, pillars, or furniture blocking the view of your doormat or porch.
- Correct Height and Angle: The camera should be mounted high enough to see the whole package and the area around it, but not so high that the package appears as a tiny, unrecognisable object. An angle looking down at about 45 degrees is often effective.
- Good Lighting: While the cameras have night vision, AI detection works best with good lighting. Ensure your porch light is on at night if you expect evening deliveries, or that the area isn't in deep shadow during the day.
### 3. Configure the Detection Zone
This is a vital step to increase accuracy and tell the camera exactly where to look.
- In the same Detection settings menu in the app, look for Activity Zone or Detection Zone.
- You will be shown the camera's live view with a grid over it.
- Clear the default zone (which is often the entire screen).
- Draw a new, smaller zone that covers only the specific area where a courier would place a parcel. Do not include the pavement, the road, or your garden where irrelevant movement occurs. This focuses the camera's analytical power right where it's needed.
### 4. Check Notification Settings
You might have package detection working, but the notifications turned off.
- Within the Imou Life app's main settings (not just the camera settings), check the Notification menu.
- Ensure that notifications for your camera are enabled and that you haven't muted them.
- Check your phone's system settings to make sure you have given the Imou Life app permission to send you push notifications.
By ensuring the feature is supported and correctly configured in both the app and the physical environment, you can restore the reliability of your Imou camera's package detection.