Kasa Package Detection Not Working? Here's How to Fix It
Package Detection is a powerful AI feature on select Kasa cameras that can specifically alert you when a parcel is delivered, helping to protect your packages from theft. However, it can be confusing if the feature seems to be missing from your app or isn't triggering alerts as you expect.
This guide explains the requirements for Package Detection and provides troubleshooting steps to get it working correctly.
Step 1: Check Your Eligibility (Camera and Subscription)
The most common reason for this feature being unavailable is an eligibility issue. Not all Kasa cameras and plans support Package Detection.
### Camera Model Compatibility
Package Detection is an advanced feature that requires specific hardware and processing power. It is generally available on newer Kasa devices, particularly video doorbells and some outdoor cameras. Older models or basic indoor cameras may not support this feature.
- How to Check: Look at the product page or the user manual for your specific Kasa camera model to see if "Package Detection" is listed as a feature.
### Kasa Care Subscription
In most cases, Package Detection is considered a premium feature that is only unlocked with an active Kasa Care subscription. The free tier of service typically only includes basic motion detection.
- How to Check:
- Open the Kasa Smart app.
- Go to the "Me" tab in the bottom right.
- Select "Kasa Care".
- Check your subscription status. If you do not have an active, paid plan, you will likely need to subscribe to enable Package Detection.
If your camera model is supported and you have an active Kasa Care plan, the option should be visible in your settings.
Step 2: Enable Package Detection in the App
Once you've confirmed eligibility, you need to make sure the feature is turned on for the specific camera.
- Open the Kasa Smart app and select the camera you want to configure.
- Tap the gear icon in the top-right corner to open its settings.
- Look for a menu called "Smart Detections" or "Detection & Alerts".
- Inside this menu, you should see a toggle switch for "Package Detection". Make sure it is turned on (toggled to the right).
- You may also see related options, such as "Package Arrived" and "Package Taken Away." Ensure the alerts you wish to receive are enabled.
Step 3: Optimise Camera Placement and Settings
For the AI to reliably detect a package, it needs a clear and stable view.
### Camera Positioning
- Unobstructed View: The camera must have a clear, direct view of your entire doorstep or the area where packages are typically left. Bushes, pillars, or garden ornaments blocking the view can prevent detection.
- Proper Height and Angle: The camera should be angled down enough to see the ground where the package will be placed. If it's aimed too high, it may see the person but miss the package they leave behind.
- Good Lighting: While Kasa cameras have night vision, AI detection works best in good lighting. Ensure your porch light is on at night if you expect evening deliveries.
### Configure Activity Zones
Use Activity Zones to tell your camera exactly where to look for packages. This prevents false alerts from people walking past on the pavement.
- In the camera's detection settings, find "Activity Zones".
- Create a new zone that specifically covers your doormat and the immediate surrounding area.
- Make sure this is the only zone active for package alerts if possible.
Step 4: Keep Everything Updated
Manufacturers regularly release updates to improve AI performance and fix bugs.
- Update the Kasa App: Go to the App Store (iOS) or Google Play Store (Android) and check for updates to the Kasa Smart app.
- Update Camera Firmware: In the camera's settings within the app, go to "Device Info" and check for a "Firmware Update". Install any available updates.
By ensuring you meet the subscription and hardware requirements and by optimising your camera's settings and position, you can make your Kasa Package Detection a reliable tool for monitoring your important deliveries.