Kuna Geofencing Not Working? A Troubleshooting Guide
Kuna's geofencing feature is a powerful tool that should automatically arm and disarm your smart security lights based on your phone's location. When it stops working, you might miss important alerts or receive them when you don't need them. This guide will help you diagnose and fix the most common causes of geofencing failure.
## The Core Requirement: Phone Location Permissions
Geofencing is entirely dependent on the Kuna app's ability to access your phone's location in the background. If this permission is not set correctly, the feature cannot work.
-
Enable Location Services: First, ensure that your phone's main location service is turned on.
- On iOS (iPhone): Go to Settings > Privacy & Security > Location Services and make sure the toggle is green.
- On Android: Go to Settings > Location and make sure the toggle is on.
-
Grant the Kuna App 'Always' Access: This is the most critical step. The app needs to be able to check your location even when it's not open on your screen.
- On iOS (iPhone): Go to Settings > Kuna. Under Location, select Always. Also, ensure Precise Location is enabled.
- On Android: Go to Settings > Apps > Kuna > Permissions > Location. Select Allow all the time.
## Check In-App Geofencing Settings
Once your phone permissions are correct, you need to verify the settings within the Kuna app itself.
- Enable Geofencing: Open the Kuna app, go to the Settings for your camera, and make sure that the Geofencing or Auto-Arm/Disarm feature is actually enabled.
- Verify Your Home Location: In the same settings menu, check the map that shows your home's location. Ensure the pin is placed accurately on your address. If it's slightly off, it can cause the feature to trigger at the wrong times. You can usually drag the pin to adjust it.
- Adjust the Radius: The geofence is a virtual circle around your home. If the radius is too small, you might find that poor GPS accuracy makes the app think you're home when you're still a street away. Try increasing the radius slightly to create a larger buffer zone.
## Disable Power-Saving and Optimisation Modes
Modern smartphones are very aggressive about saving battery life, which can interfere with background apps like Kuna.
- Low Power Mode: If your phone is in a Low Power Mode or Battery Saver Mode, it will likely restrict background location updates. Disable these modes for geofencing to work reliably.
- Background App Refresh/Restrictions:
- On iOS: Go to Settings > General > Background App Refresh and ensure it is enabled for the Kuna app.
- On Android: Check your phone's battery or device care settings for any "sleeping apps" or "deep sleeping apps" features. Make sure the Kuna app is exempted from any such optimisations.
## Other Important Considerations
- Wi-Fi and Mobile Data: Ensure your phone has a stable internet connection via either Wi-Fi or mobile data. The app needs to communicate your location to Kuna's servers.
- Single User Focus: Geofencing can be unreliable if you are logged into the same Kuna account on multiple devices (e.g., a phone and a tablet) with the feature enabled on both. It is designed to track a single primary device.
- Reinstall the App: If all else fails, try deleting the Kuna app, restarting your phone, and then reinstalling the app from the app store. You will need to log in and grant all the necessary permissions again.
By systematically working through these permissions and settings, you can resolve the vast majority of issues affecting the Kuna geofencing feature.