Is Your Kuna Camera Missing Key Features? Here's What to Do
It can be incredibly frustrating when you log into your Kuna app and find that a feature you rely on—like custom motion zones or smart alerts—is suddenly missing. You might be wondering if there's a fault with your device or if a recent update has removed functionality. In most cases, these missing features can be restored by checking a few key areas related to your account and setup.
This guide will walk you through the common reasons why Kuna features might disappear and provide clear, actionable steps to get your security camera back to working exactly as you expect.
Step 1: Verify Your Kuna Subscription Plan
The most common reason for features disappearing is a change in your subscription status. Kuna offers different tiers of service, and many of its most powerful features are part of the paid Kuna Premium plans.
- Check Your Subscription: Open the Kuna app and navigate to your account settings. Verify that you have an active subscription. Sometimes, payments can fail, or subscriptions can expire without you realising it.
- Understand Feature Tiers: Different plans offer different features. For example, AI-based detections (like person and vehicle detection), customisable motion zones, and extended cloud storage are typically premium features. If you've recently downgraded your plan or your trial period has ended, you may lose access to these functions.
- Reactivate Your Plan: If your subscription has lapsed, you'll need to reactivate it to regain access to the premium features.
Step 2: Update the Kuna App and Device Firmware
Outdated software can often lead to compatibility issues and apparent "missing" features. It's crucial to keep both your mobile app and your camera's firmware up to date.
- App Update: Go to the App Store (for iOS) or Google Play Store (for Android) and check for any available updates for the Kuna app. Developers regularly release updates that fix bugs and improve performance.
- Firmware Update: Kuna cameras typically update their firmware automatically overnight, as long as they are connected to Wi-Fi. If your camera has been offline for a while, it may take some time to catch up. Ensure your camera has a stable power source and internet connection to receive these updates. You can check the firmware status within the device settings in the app.
Step 3: Review Your Camera's Settings
Sometimes, a feature may not be missing but simply disabled. A recent app update or an accidental tap can sometimes reset your configurations.
- Motion Zones: Dive into your camera's settings and look for the motion detection or motion zone configuration. It's possible your custom zones were reset, and you just need to draw them again.
- Notification Settings: Check the notification settings for your device. You might have inadvertently turned off alerts for people, vehicles, or general motion. Ensure they are configured to your preference.
- Smart Alerts: Features like person detection are toggled within the camera's main settings page. Double-check that this feature is enabled for the device in question.
Step 4: Reboot Your Kuna Device and Router
When in doubt, a simple power cycle can often resolve strange behaviour. This can refresh the connection and force the device to re-sync its settings with the Kuna servers.
- Power Down Your Kuna: Turn off the power to your Kuna device at the circuit breaker or light switch.
- Wait 30 Seconds: Leave it powered off for at least 30 seconds to ensure it fully discharges.
- Power It Back On: Turn the power back on. The device will reboot and reconnect to your network.
- Reboot Your Router: While the Kuna is off, it's also a good idea to restart your Wi-Fi router. This can clear up any underlying network issues that might be preventing the camera from communicating properly.
By systematically working through these troubleshooting steps, you can identify the root cause of your missing features and restore the full functionality of your Kuna security system.