Kuna Camera Not Detecting Packages? Here's How to Fix It
The package detection feature on your Kuna smart security light is a vital tool for preventing porch piracy and confirming deliveries. When it fails to alert you to a package being dropped off, it can be both concerning and frustrating. This professional guide is designed to help you troubleshoot and resolve issues with missing package detection alerts.
By optimising your camera's placement, settings, and environment, you can significantly improve the reliability of this crucial feature and ensure you're always in the know.
## Understanding Why Package Detection Fails
Kuna's package detection uses a sophisticated algorithm to identify the shape and stationary nature of a parcel within a specific zone. When it fails, it's usually due to one of several common factors.
Common Reasons for Missed Detections:
- Incorrect Detection Zone: The package was left outside the specific area you have designated for monitoring in the app's settings.
- Poor Lighting: The delivery area is too dark or has harsh shadows, preventing the camera's algorithm from clearly identifying the object as a package.
- Obstructed View: The camera's view of the delivery spot is partially blocked by a plant, pillar, or other object.
- Delivery Speed: The courier drops the package and leaves the frame very quickly, giving the system insufficient time to register the event.
- Subscription Status: Package detection is a premium feature. If your Kuna Premium subscription has lapsed, the feature will be disabled.
- Object Appearance: The package has an unusual shape, colour, or is too small to be confidently identified by the algorithm.
## Step-by-Step Troubleshooting for Package Detection
Let's work through the solutions to get your alerts working reliably. You will need to access your Kuna app to adjust these settings.
### 1. Verify Your Kuna Premium Subscription
First, ensure the feature is active on your account.
- Check Your Plan: Open the Kuna app and navigate to the camera settings. Verify that you have an active Kuna Premium plan. If your subscription has expired, you will need to renew it to use package detection.
### 2. Configure Your Package Detection Zone
This is the most critical setting for accurate detection. You need to tell the camera exactly where to look.
- Access Settings: In the Kuna app, select the camera you want to configure, and go to its settings. Find the "Package Detection" option.
- Define the Zone: You will see your camera's view with a grid. Adjust the highlighted area to precisely cover the entire surface where a delivery person is likely to leave a package. Cover your whole doormat and the immediate surrounding area.
- Avoid Irrelevant Areas: Do not extend the zone into areas with moving objects, like rustling plants or street traffic, as this can confuse the algorithm. A focused, specific zone is more effective.
### 3. Optimise Lighting and Camera Placement
The camera needs a clear, well-lit view to work effectively.
- Improve Lighting: Ensure your porch light is working and provides sufficient, even illumination during the day and especially at night. Avoid deep shadows in the detection zone. You might need to adjust the angle of your light or use a brighter bulb.
- Check Camera Angle: The camera should be angled downwards to get a clear, top-down view of the delivery area. Avoid pointing it too far outwards, which can lead to backlit subjects and poor visibility of the ground.
- Clear Obstructions: Trim any plants, move decorations, or adjust anything that blocks the camera's line of sight to the package detection zone.
### 4. Adjust Motion Sensitivity
While distinct from package detection, general motion sensitivity can influence how the camera initially wakes up to record an event.
- Find the Right Balance: In the camera's settings, find the motion sensitivity slider. If it's set too low, it might not trigger a recording early enough to analyse the delivery event. If it's too high, you'll get false alerts. Adjust it so that it reliably detects a person walking up to your door.
### 5. Reboot the Camera
If you've checked all the settings and are still having issues, a simple reboot can often resolve temporary software glitches.
- Power Cycle: Turn off the power to your Kuna light at the switch or circuit breaker. Wait for 30 seconds and then turn it back on. This will force the camera to restart and re-establish its connection.
By carefully reviewing and adjusting these settings, you can greatly enhance the accuracy of your Kuna's package detection and restore your confidence in your smart security system.