Solving Kuna 'Recording Failed' Errors: A Troubleshooting Guide
The core function of your Kuna smart light is to record motion events, providing security and awareness for your home. Receiving a 'Recording Failed' notification can be unsettling, as it means a potentially important event was missed. This guide provides a clear, professional set of steps to diagnose and resolve the issues that lead to recording failures.
In almost all cases, these failures are linked to network connectivity or account status, which are issues you can often fix yourself.
The Primary Cause: Unstable Wi-Fi Connection
Your Kuna device needs a stable, consistent internet connection to upload video recordings to the cloud. When you see a 'Recording Failed' error, it means the device detected motion and started to record, but was unable to successfully transmit the video file to Kuna's servers.
Think of it like a phone call that keeps dropping. If the connection isn't strong enough, the data can't get through. The number one priority is to assess and improve the Wi-Fi signal at your Kuna's location.
Step-by-Step Solutions to Fix Recording Failures
Work through these steps to restore your device's recording reliability.
1. Analyse Your Wi-Fi Signal Strength
This is the most critical step. A weak signal is the most common culprit.
- Open the Kuna app on your smartphone.
- Select the device that is experiencing recording failures.
- Navigate to the Device Settings.
- Look for a Wi-Fi status or signal strength indicator.
- If the signal is 'Weak' or 'Poor': This is almost certainly the cause of the issue. You need to improve the signal.
- Move Your Router: Try moving your Wi-Fi router to a more central location in your home, closer to the Kuna device.
- Install a Wi-Fi Extender: A Wi-Fi range extender is often the best solution. Place it halfway between your router and your Kuna device to boost the signal.
2. Check Your Kuna Subscription Status
Kuna requires a paid subscription plan to store recordings. If your plan has lapsed, the recording feature will be disabled.
- Using a web browser, go to my.getkuna.com.
- Log in with your Kuna account credentials.
- Navigate to the 'Billing' or 'Subscription' section.
- Verify that your subscription is 'Active' and that your payment information is up to date. If the subscription has expired, you will need to renew it to resume recording.
3. Power Cycle Your Kuna Device and Network
A simple reboot can often clear up temporary software glitches or poor connections.
- Reboot the Kuna Device: Go to the light switch that controls your Kuna fixture. Turn it off, wait for 30 seconds, and then turn it back on. This will force the device to restart and reconnect to your network.
- Reboot Your Router: Unplug your Wi-Fi router from power, wait for 60 seconds, and plug it back in. Wait a few minutes for it to fully restart and for your Kuna to reconnect.
4. Check for Kuna Service Outages
While rare, it's possible the issue could be on Kuna's end.
- Check Kuna's official social media pages (like Twitter) or their support website. Companies often post notifications here if they are experiencing a widespread service outage. If there is an outage, you will simply have to wait for them to resolve the issue.
Conclusion: Ensuring Every Event is Captured
By far, the most effective solution for 'Recording Failed' errors is to ensure your Kuna device has a strong and stable Wi-Fi signal. By checking your signal strength, verifying your subscription, and performing a simple power cycle, you can resolve the vast majority of recording issues. This ensures that your Kuna smart light can perform its security function reliably, capturing every important event at your home.