Fixing the "Kuna Snapshot Not Working" Issue
Kuna smart security lights are a great way to keep an eye on your property, and the snapshot feature is crucial for quickly seeing what's happened. When you get a motion alert, a quick snapshot tells you if it's a delivery driver or something that needs more attention. If this feature stops working, you lose a key part of your security.
This troubleshooting guide will help you figure out why your Kuna camera isn't taking pictures and how you can fix it.
The Role of Kuna Premium
Before we dive into technical troubleshooting, it's essential to check your subscription status. The core functionality of recording and reviewing events, including video clips and snapshots, is part of the Kuna Premium service.
- Check Your Subscription: Open the Kuna app and navigate to your account settings to verify that your premium subscription is active. If it has expired, the camera will stop saving new events. This is the most common reason for snapshots to suddenly disappear.
- Live View vs. Recordings: Without a subscription, you can typically still view the live feed from your camera, but no events will be captured or stored.
If your subscription is active, or you believe it should be, then the problem lies elsewhere.
Connectivity and Wi-Fi Issues
A poor or unstable Wi-Fi connection is the next most likely culprit. Your Kuna device needs a strong signal not just to stream live video, but to successfully upload the snapshot and video clip to the cloud after an event is triggered.
- Check Signal Strength: In the Kuna app, go to your camera's settings. You should find a section that shows the Wi-Fi signal strength (often represented as a percentage or RSSI value). If the signal is weak, the device will struggle to upload data.
- Move Your Router: If possible, try moving your Wi-Fi router to a more central location in your home, closer to your Kuna device.
- Install a Wi-Fi Extender: If moving the router isn't an option, a Wi-Fi range extender can be placed halfway between your router and the Kuna to boost the signal.
- Reboot Your Network: Turn off your Kuna device (via the light switch), then unplug your router. Wait 60 seconds, plug the router back in, and wait for it to fully restart before turning your Kuna back on. This can clear up many temporary network glitches.
Camera and App Troubleshooting
If your subscription and Wi-Fi seem fine, the issue could be with the device itself or the app.
- Power Cycle the Kuna Device: This is more than just turning it off and on again. Go to the light switch that controls your Kuna fixture. Flip it OFF, wait about 10-15 seconds, and then flip it back ON. This forces the camera to reboot and re-establish its connection.
- Check Motion Sensitivity: Open the Kuna app and review the motion sensitivity settings for your camera. If the sensitivity is too low, it might not be classing events as important enough to record. Try increasing it slightly.
- Clean the Camera Lens: A dirty or smudged lens can obscure the view, leading to poor-quality or black snapshots. Gently wipe the lens with a soft, microfibre cloth.
- Reinstall the Kuna App: Sometimes, the app itself can have a glitch. Try deleting the Kuna app from your phone and reinstalling it from the app store. This ensures you have the latest version and can clear cached data that may be causing issues.
Contacting Kuna Support
If you've worked through all these steps and snapshots are still not being captured, it may be time to contact Kuna's customer support. They can look into your account from their end and may be able to identify server-side issues or a potential hardware fault with your device.