Seeing a 'Kuna Storage Full' Notification? Here's What to Do
Kuna security cameras rely on cloud storage to save recorded events, allowing you to review them later. However, every Kuna plan has a specific storage limit, which is defined by a time window (e.g., a 2-hour or 7-day lookback). When you receive a 'Storage Full' notification, it means your event history is at its limit, and older recordings are being deleted to make way for new ones.
While this is a normal part of how the system works, understanding how to manage your storage is crucial to ensure you don't lose important footage. This guide will explain why you're seeing this message and what you can do to effectively manage your Kuna video recordings.
## Understanding Kuna's Storage System
Unlike systems that use a fixed amount of gigabytes, Kuna's storage is based on a time-based, rolling window. For example, with a 7-day plan, you can always look back at recordings from the past seven days. Any recording older than that is automatically and permanently removed. The 'Storage Full' message can be confusing, but it's essentially the system's way of telling you it is operating at maximum capacity.
Here are the common symptoms related to full storage:
- Receiving notifications that your Kuna storage is almost full.
- Older recordings are being automatically deleted.
- The app prevents new recordings from being saved (in rare cases).
- Difficulty downloading or viewing older video clips near the end of your storage window.
- The Kuna app shows a 'Storage Full' warning message.
- You are unable to upgrade your storage plan.
- New events are not being recorded due to lack of space.
If you want to save clips for longer than your plan allows, you need to take action.
## How to Manage Your Kuna Cloud Recordings
Follow these steps to take control of your video history and ensure important events are preserved.
### 1. Review and Download Important Events
The most important task is to save any footage you might need in the future. Once a video is automatically deleted from the Kuna cloud, it cannot be recovered.
- Open the Kuna App: Navigate to the 'Events' tab to see a chronological list of all your recorded clips.
- Identify Key Footage: Scroll through the list and identify any recordings of interest, such as a suspicious person, a package delivery, or any other significant event.
- Download the Clip: Select the event you want to save. While viewing the clip, look for a download or share icon. Tapping this will allow you to save the video file directly to your smartphone's local storage (e.g., your photo gallery).
- Be Proactive: Make it a habit to regularly check your event feed and download important clips as soon as they happen. Don't wait until the end of your storage window, as you might forget.
### 2. Understand Your Plan's Limits
Knowing the specifics of your subscription is key to managing your expectations.
- Check Your Plan: Log into your account on the Kuna website or check within the app's settings to confirm the details of your storage plan. Pay attention to the lookback period (e.g., 2 hours, 7 days, 30 days).
- Evaluate Your Needs: If you find that important footage is being deleted before you have a chance to review it, your current plan may not be sufficient for your needs. For example, if you go on a two-week holiday but only have a 7-day plan, you will lose all footage from the first week of your trip by the time you get back.
### 3. Consider Upgrading Your Kuna Subscription
If you consistently need more storage history, the most effective solution is to upgrade your plan.
- Explore Premium Plans: Kuna offers several tiers of subscription plans. More premium plans offer longer lookback periods, giving you more time to review and save your videos.
- How to Upgrade: You can typically upgrade your subscription directly through the Kuna app or by logging into your account on their official website. The change is usually applied immediately, and your new, longer storage window will begin from that point.
### 4. Manually Deleting Clips (and Why It Doesn't 'Free Up' Space)
The Kuna app allows you to delete individual events from your feed. This is useful for tidying up your event history and removing unimportant clips (like a car driving by).
However, it's crucial to understand that on a time-based system, deleting a clip does not 'free up' space in the traditional sense. The system will still only store footage from within your designated time window. Deleting a 3-day-old clip on a 7-day plan doesn't suddenly allow you to store a clip from 8 days ago. It simply removes that specific event from your feed.
Managing your Kuna storage is all about being proactive. Regularly review your footage, download what's important, and choose a plan that aligns with your security needs.