Dealing With a Crashing Lorex App?
When the Lorex app on your smartphone crashes, it cuts off your access to your security cameras, which can be both inconvenient and worrying. An app that constantly closes, freezes, or becomes unresponsive is a common problem for many users. Fortunately, most app-related issues can be fixed with a few simple troubleshooting steps.
This guide will help you diagnose and solve the reasons behind Lorex app crashes on both Android and iOS devices, so you can regain stable access to your security system.
Common Symptoms of an Unstable App
First, let's identify the specific behaviour you are seeing. Common signs of a crashing app include:
- Sudden Closure: The app closes unexpectedly and returns you to your phone's home screen.
- Freezing: The app becomes completely unresponsive to your taps and swipes.
- Error Messages: You see a pop-up message like "Lorex has stopped" or "Lorex has closed unexpectedly."
- Crashing on Action: The app works until you try to perform a specific action, such as viewing live footage or accessing recordings, at which point it crashes.
- Failure to Load: The app gets stuck on the initial loading screen and never fully opens.
How to Fix the Lorex App Crashing Problem
Follow these steps in order to get your app running smoothly again. Start with the simplest fixes first.
1. Restart Your Smartphone
The oldest trick in the book is often the most effective. Restarting your phone clears its temporary memory (RAM) and can resolve minor software conflicts that might be causing the Lorex app to crash.
- For Android: Press and hold the power button, then tap "Restart."
- For iOS (iPhone): Press and hold the side button and one of the volume buttons until the power-off slider appears. Slide to power off, wait 30 seconds, then press and hold the side button to turn it back on.
2. Update the Lorex App
An outdated app can have bugs that have been fixed in newer versions. Ensure you are running the latest version of the Lorex app.
- Open the Google Play Store (for Android) or the App Store (for iOS).
- Search for your Lorex app (e.g., "Lorex Home," "Lorex Cloud").
- If you see an "Update" button, tap it to install the latest version. If it says "Open," you already have the latest version.
3. Clear the App's Cache
The app's cache is where it stores temporary data to load faster. If this data becomes corrupted, it can lead to instability and crashes.
- For Android:
- Go to your phone's Settings.
- Tap on Apps or Applications.
- Find and tap on the Lorex app.
- Tap on Storage.
- Tap the "Clear Cache" button. Do not tap "Clear Data" yet, as this will reset your app settings and log you out.
- For iOS: iOS doesn't allow you to clear the cache for a specific app. The best way to achieve this is by reinstalling the app (see Step 5).
4. Check Your Phone's Operating System
Ensure your smartphone's operating system (OS) is up to date. An outdated OS can have compatibility issues with newer apps.
- For Android: Go to Settings > System > System update.
- For iOS: Go to Settings > General > Software Update.
5. Reinstall the Lorex App
If the previous steps haven't worked, the app's installation files may be corrupted. A fresh installation can resolve this.
- Uninstall the App: Press and hold the Lorex app icon on your home screen and select "Uninstall" (Android) or "Remove App" > "Delete App" (iOS).
- Restart Your Phone: Perform another restart to clear out any remaining files.
- Reinstall the App: Go back to the Play Store or App Store, search for the Lorex app, and install it again. You will need to log in with your account credentials.
6. Free Up Storage Space
If your phone's storage is nearly full, it can cause performance issues, including app crashes. Try deleting unnecessary files, photos, or other apps to free up space.
By following these troubleshooting steps, you should be able to resolve the crashing issue with your Lorex app and restore its normal functionality. If the problem persists, consider reaching out to Lorex customer support for more advanced help.