Getting Your Lorex System Back Online
The Lorex base station, or hub, is the central command for your wireless security camera system. It's responsible for communicating with your cameras and connecting them to your network so you can view them remotely. When the base station fails to connect, your entire security system is effectively offline. This guide provides a systematic approach to troubleshooting and resolving connectivity issues with your Lorex base station.
Signs of a Connection Problem
It's usually easy to tell when your base station is having trouble. Look out for these common symptoms:
- Offline Status in App: The Lorex app shows your system or cameras as "Offline" or "Disconnected".
- No Live View: You are unable to stream the live feed from any of your connected cameras.
- Indicator Lights: The status LED on the base station is solid red, flashing red, or another colour that indicates a network error (consult your manual for specifics).
- Failed Pairing: You are unable to pair new cameras to the base station.
- No Recorded Events: The system stops recording new motion events.
Step-by-Step Troubleshooting Guide
Work through these steps in order to diagnose and fix the problem.
1. Check Physical Connections
Before diving into complex settings, ensure the basics are correct.
- Power Adapter: Make sure the power adapter is securely plugged into both the base station and a working wall outlet. The power LED should be lit.
- Ethernet Cable: The Ethernet cable must be firmly connected from the base station's LAN port to one of the LAN ports on your Wi-Fi router. You should hear a "click" when it's properly inserted. Check both ends.
2. Analyse the Status Lights
The LED lights on the front of the base station are your best diagnostic tool.
- A solid green or blue light typically indicates a successful connection.
- A flashing or solid red/amber light almost always signifies a network connection problem.
- Refer to your specific Lorex model's user manual to understand what the lights mean.
3. Perform a Power Cycle (Reboot)
Restarting your network equipment can clear temporary glitches that cause connection failures.
- Unplug the power adapter from your Lorex base station.
- Unplug the power from your internet modem and Wi-Fi router.
- Wait for at least 60 seconds.
- Plug in the modem first and wait for it to fully boot up and connect to the internet.
- Plug in your Wi-Fi router and wait for its lights to stabilise.
- Finally, plug the power back into your Lorex base station and give it several minutes to boot and establish a connection.
4. Test Your Network and Cables
Rule out issues with your internet connection or cables.
- Test the Port: Plug another device (like a laptop) into the same Ethernet port on your router that the base station was using. If that device can't get online, the router port may be faulty.
- Test the Cable: Swap the Ethernet cable you're using for the base station with a brand new one or one you know is working correctly. Cables can fail internally even if they look fine.
5. Check Router Settings
In some cases, a setting on your router might be preventing the base station from connecting.
- DHCP: Ensure that DHCP is enabled on your router. The Lorex base station needs this to automatically obtain an IP address.
- Firewall/Security: Temporarily disable any high-level firewall or security settings on your router that might be blocking new devices from connecting. If the base station connects, you can then create an exception rule for it.
If you have completed all of these steps and your Lorex base station is still not connecting, there may be a hardware fault with the device itself. In this case, you should contact Lorex customer support for further assistance.