Lorex Geofencing Not Working? A Simple Fixing Guide
The geofencing feature in the Lorex Home app is a powerful tool for automating your security. It's designed to intelligently switch your system's mode—for example, from "Disarmed" to "Armed"—based on your smartphone's location. When it fails, your system may not be armed when you think it is. This guide will help you troubleshoot and resolve common Lorex geofencing problems.
## Critical First Step: Location Permissions
By far the most common reason for geofencing failure is incorrect app permissions on your smartphone. The app needs to be able to check your location even when it's not open on your screen.
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Set Location Access to "Always":
- On an iPhone: Go to "Settings" > "Privacy & Security" > "Location Services". Find the "Lorex Home" app in the list. You must select the "Always" option. If it's set to "While Using the App," geofencing will not work correctly.
- On an Android phone: Go to "Settings" > "Apps" > "Lorex Home" > "Permissions" > "Location". Choose the "Allow all the time" setting.
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Enable Precise Location:
- In the same location settings menu for the Lorex app, ensure the "Precise Location" (iOS) or "Use precise location" (Android) toggle is switched on. Geofencing requires high accuracy to function reliably.
## Reviewing In-App Geofencing Settings
Once permissions are correct, you need to ensure everything is configured properly within the Lorex Home app itself.
- Navigate to Geofencing: Open the app and go to the "Devices" tab. Tap the three dots (...) in the top right and select "Geofencing".
- Confirm it's Enabled: Make sure the main Geofencing toggle at the top of the screen is turned on.
- Check Your Location Pin: Verify that the pin on the map accurately represents your home's location. If it's on a nearby street or a neighbour's house, the system will not trigger correctly. Tap "Edit Location" to adjust it if needed.
- Adjust the Radius: The geofence is a circle around your location pin. If the radius is too small, you might have issues with it triggering incorrectly due to minor GPS drift. Try increasing the radius to 200m or more to see if it improves reliability.
- Assign Modes: For geofencing to do anything, you must tell it which mode to use when you are "Home" and "Away". Typically, you would set the "Home" mode to "Disarmed" and the "Away" mode to "Armed". Confirm these are set to your preference.
## Advanced Troubleshooting
If the settings above are all correct and you're still having issues, consider these other factors.
- Disable Battery Saver Modes: Aggressive battery optimisation on your phone can prevent the Lorex app from running in the background.
- On iOS, disable "Low Power Mode".
- On Android, find the Lorex Home app in your battery settings and set its usage to "Unrestricted".
- Multi-User Conflicts: If multiple people are using the same Lorex account for geofencing, the system will only arm when the last person leaves and will disarm when the first person arrives. Ensure all users have their location settings configured correctly.
- Log Out and Reboot: A classic but effective solution.
- Sign out of your account in the Lorex Home app.
- Restart your smartphone.
- Sign back into the app. This can refresh a stale connection to the server.
By ensuring correct permissions and in-app configuration, you can solve the vast majority of problems with Lorex geofencing and restore the convenient automation of your security system.