Lorex

Lorex Camera Pink Purple Tint? Fix It With These Steps

Struggling with a pink or purple tint on your Lorex camera footage? Discover effective troubleshooting steps and solutions tailored specifically for Lorex devices.

Is this your issue?

Live video shows a pink or purple tint, especially during night mode
Footage appears magenta or purple in low-light conditions
Daytime video has a faint purple hue that worsens in darkness
Lorex 4K Color Night Vision cameras fail to switch to colour mode
Footage from Lorex 2K Pan-Tilt Cameras shows inconsistent colour during motion detection
Lorex 4K Spotlight Camera displays a tinted image despite strong signal strength
Remote viewing on mobile shows a purple tint, but local playback is normal

Sound familiar? The guide below will help you fix it.

Pink or Purple Tint on Lorex Camera Footage: What to Do Next

If your Lorex camera is displaying a pink or purple tint on video, this is typically a symptom of an issue with the IR cut filter, sensor malfunction, or incorrect video stream settings. The tint may appear during day or night mode and can be resolved through firmware updates, manual IR filter resets, or checking sub-stream configurations. Follow the steps below to troubleshoot effectively.

Quick Fixes to Resolve Lorex Camera Tint Issues

If you're experiencing a pink or purple tint on your Lorex camera footage, try these fast checks first:

Power cycle your camera: Unplug the power cable from the camera and the transformer (if applicable) for 30 seconds, then reconnect. This can resolve temporary sensor or software glitches.
Restart the Lorex App: Close the app completely and reopen it. Ensure you're logged in with the correct account and that the camera is still paired.
Check the LED status: Look for a steady green light (normal operation) or a blinking red light (low battery or connectivity issues). For battery-powered models, charge the battery fully if the level is below 20%.
Verify the power cable or battery: For hardwired models, ensure the transformer is providing the correct 16–24V AC. For wireless models, inspect the battery for damage or swelling.
Confirm app login: If the app shows an error, log out and back in using the same account. This can fix authentication issues that may cause video distortion.

Detailed Lorex Troubleshooting Guide for Lorex Camera Tint Problems

Check Your Lorex Camera's Wi-Fi Band Settings

Lorex cameras often default to the 2.4GHz Wi-Fi band for better signal penetration, but some models (e.g. Lorex 4K Spotlight Camera) support dual-band 2.4GHz and 5GHz. A weak signal (RSSI below -70dBm) can cause sensor errors, leading to tinted footage. To check signal strength:

Open the Lorex App and navigate to Device Health → Signal Strength.
Ensure the camera is connected to the 2.4GHz Wi-Fi band. If it's on 5GHz, switch to 2.4GHz in the Wi-Fi Settings menu.
If signal strength is poor, move the router closer to the camera or use a Wi-Fi extender.

Update Your Lorex Camera's Firmware

Outdated firmware can cause IR cut filter failures or sensor misbehaviour. To update your Lorex camera:

Open the Lorex App and go to Camera Settings → Firmware Update.
If an update is available, follow the on-screen instructions. Ensure the camera remains connected to power during the update.
After the update, restart the camera and check if the tint persists.

Reset the IR Cut Filter on Lorex 4K Color Night Vision Cameras

Lorex 4K Color Night Vision cameras use a dual-sensor design, but the IR cut filter may fail to switch properly, causing a purple tint. To manually reset the filter:

Open the Lorex App and go to Camera Settings → Advanced Options.
Look for the IR Filter Reset button and follow the on-screen instructions. This recalibrates the sensor to switch between day and night modes correctly.

Adjust Sub-Stream Settings for Remote Viewing

If your Lorex camera is displaying a tint during remote viewing but not on local playback, the sub-stream may be compressing the video. Adjust the settings as follows:

In the Lorex App, go to Camera Settings → Video Streams.
For local viewing, select the main stream (higher quality). For remote mobile viewing, ensure the sub-stream is selected. If the tint persists, try switching to the main stream for remote access.

Factory Reset a Lorex 2K Pan-Tilt Camera

If the tint issue persists after firmware updates and signal checks, perform a factory reset on the Lorex 2K Pan-Tilt Camera:

Lift the panel on the top of the camera to access the Reset button.
Press and hold the button for 10 seconds until the chime sounds.
Wait for the camera to reboot and reinitialize. Re-add the camera to your Lorex App and check if the tint resolves.

Advanced Diagnostics for Persistent Lorex Camera Tint Issues

If the tint remains after basic troubleshooting, use the Compatibility Checker tool in the Lorex App to identify any incompatibilities with your network or software. If the issue is hardware-related, contact Lorex support directly via https://www.lorex.com/pages/support. For technical diagnostics, enable Diagnostic Logs in the app and share them with support for further analysis.

Understanding the Root Causes of Lorex Camera Tint Issues

A pink or purple tint on Lorex cameras is often linked to IR cut filter failure, sensor degradation, or incorrect video stream settings. In the UK, older terraced houses with dense construction (e.g. solid brick walls) can weaken Wi-Fi signals, causing the camera to malfunction. Lorex's H.265 compression is optimized for newer monitoring software, but older systems may benefit from switching to H.264 in Camera Settings → Video Encoding. Always ensure your firmware is up to date, as Lorex frequently releases updates to address sensor and connectivity issues.

Preventive Maintenance for Lorex Cameras

To avoid future tint issues, regularly check the Device Health section in the Lorex App for signal strength, battery levels, and firmware updates. If your camera is battery-powered, replace the battery every 3–5 years, as lithium-ion cells degrade over time. For wired models, inspect the transformer and power cable for wear. Full disclosure: we built scOS to address exactly this—the frustration of cameras that depend on Wi-Fi to function. scOS uses permanently powered cameras connected via Ethernet, eliminating the risk of signal-related tint issues.

When to Consider Replacing Your Lorex Camera

If your Lorex camera consistently displays a pink or purple tint despite following all troubleshooting steps, it may indicate a hardware failure. Lorex cameras typically last 5–8 years for wired models and 3–5 years for battery-powered models. If your camera is beyond its expected lifespan or shows signs of sensor degradation (e.g. inconsistent colour during day/night mode), consider replacement. Under the Consumer Rights Act 2015, UK consumers have up to 6 years (5 years in Scotland) to claim faulty goods. Contact Lorex support for guidance on warranty or replacement options.

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Frequently Asked Questions

A pink or purple tint on your Lorex camera footage is typically caused by an issue with the IR cut filter or sensor malfunction. This can occur if the camera fails to switch between day and night modes properly. To address this, ensure your firmware is up to date, check the Device Health section in the Lorex App for any warnings, and manually reset the IR filter if your model supports it (e.g. Lorex 4K Color Night Vision cameras). If the issue persists, contact Lorex support for further assistance.

To reset the IR cut filter on a Lorex 4K Color Night Vision camera, access the Camera Settings in the Lorex App, navigate to Advanced Options, and look for the IR Filter Reset button. Follow the on-screen instructions to recalibrate the sensor. If this option is unavailable, use the Compatibility Checker tool in the app to confirm your firmware is up to date, as outdated software may prevent proper filter operation.

If your Lorex camera's video appears tinted despite a strong Wi-Fi signal, check the sub-stream settings in the Lorex App. Navigate to Camera Settings → Video Streams, and ensure the main stream is selected for local viewing and the sub-stream for remote mobile access. Sub-streams use lower bandwidth but may compress video, sometimes causing colour distortion. Switching to the main stream for remote viewing may resolve the issue.

If your Lorex 2K Pan-Tilt Camera is displaying a pink tint, first confirm that the camera is connected to the 2.4GHz Wi-Fi band (not 5GHz). Navigate to Wi-Fi Settings in the Lorex App and select the correct band. If the issue continues, check the Device Health section for signal strength below -70dBm, which can cause sensor errors. If signal strength is adequate, perform a factory reset by lifting the panel on the camera and holding the Reset button for 10 seconds.

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