Merkury Geeni App Crashing? Here’s How to Fix It Now

How to Fix the Merkury Geeni App When It Keeps Crashing

When the Merkury Geeni app crashes, it cuts off the connection to your smart home devices, including your security cameras. An unstable app can be incredibly frustrating, whether it's crashing on startup, freezing when you try to view a live feed, or closing unexpectedly. This guide will provide you with a set of simple, effective solutions to stop the app from crashing and restore its stability.

These steps are applicable for both Android and iOS devices and are ordered from the simplest fix to more involved solutions.

## Why Is the App Crashing?

An app can crash for various reasons, which is why a multi-step approach is necessary. Common culprits include:

• Temporary Software Glitches: Minor bugs in the app's current running state.
• Corrupted Cache: The temporary data the app stores can become damaged, leading to instability.
• Outdated Software: You could be running an old version of the Geeni app or your phone's operating system (OS).
• Low Device Storage: If your phone is running out of memory, it may struggle to run apps properly.
• Software Conflicts: Another app or a system setting could be interfering with the Geeni app.

## Your Step-by-Step Guide to a Stable App

Let's get this fixed. Follow these instructions one by one.

### 1. The Quick Restart

This is the oldest trick in the tech support book for a reason—it works.

1. Force Close the App:
   • On iOS (iPhone): Swipe up from the bottom of the screen (or double-press the Home button on older models) to open the app switcher. Find the Geeni app and swipe it up to close it.
   • On Android: Go to Settings > Apps > Geeni and tap on "Force Stop".
2. Restart Your Phone: Turn your phone off completely, wait for 10-15 seconds, and then turn it back on. This clears your phone's active memory and can resolve many minor issues.

Once your phone has restarted, try opening the Geeni app again. For many users, this is all that's needed.

### 2. Clear the App's Cache (Android Users)

If the restart didn't work, the next step is to clear the app's cache. These are temporary files that can become corrupted.

1. Go to Settings > Apps (or Applications).
2. Find and tap on the Geeni app.
3. Tap on Storage.
4. You will see an option to Clear Cache. Tap it.
5. Do not tap "Clear Data" at this stage, as this will log you out and reset your app's settings.

After clearing the cache, reopen the app to see if the crashing has stopped.

### 3. Check for Updates

Running the latest software is crucial for stability.

• Update the Geeni App: Go to the Google Play Store (Android) or the App Store (iOS) and search for "Geeni". If you see an "Update" button, tap it.
• Update Your Phone's OS:
  • On iOS: Go to Settings > General > Software Update.
  • On Android: Go to Settings > System > System update (this path may vary slightly by manufacturer).

Install any available updates for both the app and your phone, then restart your device.

### 4. Reinstall the Geeni App

If all else fails, a fresh installation can often solve persistent problems by removing all the app's files and replacing them with new ones.

1. Uninstall the App: Find the Geeni app icon on your home screen, long-press it, and select "Uninstall" or "Delete App".
2. Restart Your Phone: This is an important step to ensure all residual files are cleared.
3. Reinstall the App: Go back to your device's app store, search for "Geeni", and install it again.

You will need to log back into your account, but this provides the cleanest possible slate and often resolves even stubborn crashing issues.