Merkury Camera Audio Not Working: A Simple Repair Guide

Simple Steps to Fix a Merkury Camera with No Audio

Merkury smart cameras offer an affordable way to monitor your home, and their audio features are key to their function. Whether you want to listen in on a room or use the two-way talk feature, it's frustrating when the sound isn't working. This guide will help you solve the most common audio issues with Merkury cameras, which are typically managed using the Geeni app.

Let's get your camera's sound working again in just a few simple steps.

Step 1: Check the Mute Button in the Geeni App

The most frequent reason for no audio is also the simplest to fix: the sound might be muted in the app.

1. Open the Geeni app on your smartphone.
2. Select your Merkury camera to open the live video stream.
3. Tap on the video feed to display the on-screen controls.
4. Look for a speaker icon. If this icon has a line through it or is greyed out, it means the audio is muted.
5. Tap the speaker icon to unmute it. You should now be able to hear the audio from your camera's microphone.

Step 2: Verify App Permissions on Your Phone

If you can't be heard through the camera when using the two-way talk feature, the Geeni app probably doesn't have permission to use your phone's microphone.

To check permissions on an iPhone:

1. Go to Settings.
2. Scroll down and tap on Geeni.
3. Make sure the switch next to Microphone is turned on (green).

To check permissions on an Android phone:

1. Go to Settings.
2. Tap on Apps or Application Manager.
3. Find and tap on Geeni.
4. Tap on Permissions.
5. Ensure that Microphone is listed under the 'Allowed' section.

Step 3: Power Cycle the Camera and Your Router

A classic troubleshooting step for any electronic device is to simply turn it off and on again. This can clear up many temporary software glitches.

1. Unplug your Merkury camera from its power source.
2. While it's unplugged, it's also a good idea to unplug your Wi-Fi router.
3. Wait for about 60 seconds.
4. Plug your router back in first and wait for it to fully restart.
5. Once your internet is back on, plug your Merkury camera back in.
6. Give the camera a few minutes to reconnect to the network, then check for audio in the Geeni app.

Step 4: Check for a Firmware Update

The manufacturer periodically releases firmware updates to fix bugs and improve performance. An outdated firmware could be the cause of your audio issue.

1. Open the Geeni app.
2. Select your Merkury camera.
3. Tap the settings icon (often a pencil or three dots) in the top-right corner.
4. Look for an option called Device Info or Firmware Information.
5. The app will tell you if a new firmware version is available. If there is, follow the on-screen prompts to install the update.

Step 5: Remove and Re-add the Camera

If the steps above haven't worked, your last resort before contacting support is to reset the camera and set it up again.

1. In the camera's settings menu in the Geeni app, find and select the option to Remove Device.
2. Once removed, perform a factory reset on the camera itself. This usually involves pressing and holding a small reset button on the device for about 10 seconds.
3. After the camera has reset, follow the setup process in the Geeni app to add it back to your account as if it were a new device.

This process will often resolve any persistent configuration issues and should restore your camera's audio capabilities.