Merkury Geofencing Not Working in Geeni App? (Fixes)

Merkury Geofencing Not Working? Let's Fix It

Geofencing, managed through the Geeni app for your Merkury smart devices, is a fantastic way to automate your home. It can automatically turn cameras on when you leave and off when you arrive. When it fails, however, this convenience is lost. This troubleshooting guide will help you solve the common problems that prevent Merkury geofencing from working.

### Understanding Why Geofencing Fails

The feature's success depends entirely on your smartphone's ability to accurately report its location to the Geeni app at all times. The process can be disrupted by:

• Strict Phone Permissions: The app lacks the permission to check your location in the background.
• Battery Saving Features: Your phone aggressively closes the Geeni app to conserve power.
• Poor Location Data: Your phone's GPS, Wi-Fi, or cellular signal is weak.
• Incorrect App Setup: The "home" location is not set correctly in the Geeni app.

Step-by-Step Guide to Fixing Geofencing

Follow these steps on the smartphone you use to control your Merkury devices.

### Step 1: Set Location Permissions to "Always Allow"

This is the most critical step and the number one cause of geofencing failure.

• For Android:

  1. Open your phone's "Settings".
  2. Go to "Apps" and find the "Geeni" app.
  3. Tap on "Permissions", then "Location".
  4. Select the option "Allow all the time".

• For iOS (iPhone):

  1. Open your iPhone's "Settings".
  2. Scroll down and tap on the "Geeni" app.
  3. Tap "Location".
  4. You must choose "Always". If any other option is selected, geofencing will not work reliably.

### Step 2: Exclude the Geeni App from Battery Optimisation

You need to tell your phone not to put the Geeni app to sleep.

• For Android:

  1. Go to Settings > Apps > Geeni.
  2. Tap on "Battery".
  3. Choose "Unrestricted" or an equivalent option that prevents the system from limiting the app's background activity.

• For iOS:

  1. Ensure "Low Power Mode" is turned off, as this can limit background activities.
  2. Go to Settings > General > Background App Refresh and make sure it is enabled for the Geeni app.

### Step 3: Verify Your Setup in the Geeni App

Let's make sure the automation itself is configured correctly.

1. Open the Geeni App: Go to the "Smart Scenes" or "Automations" tab.
2. Select Your Geofencing Rule: Tap on the automation you created (e.g., "When I leave home").
3. Check the Location: Under the "Condition" or "When" section, verify that the address is correct and the pin is in the right place on the map.
4. Check the Action: Under the "Action" or "Then" section, ensure the correct device and action are selected (e.g., "Turn Merkury Camera On").

### Step 4: Improve Location Accuracy

• Keep Wi-Fi On: Even when you're not connected to a network, keeping your phone's Wi-Fi radio on allows it to scan for nearby networks, which greatly improves location accuracy over using GPS alone.
• Check Your Connection: The Geeni app needs to send your location data over the internet. Ensure you have a stable cellular data connection when you are away from home.

By giving the Geeni app the permissions and background access it needs to run properly, you can restore the convenience and reliability of your Merkury geofencing automations.