Merkury IFTTT Not Working? Smart Home Fixes

Troubleshooting Merkury and IFTTT Integration Issues

Connecting your Merkury smart home devices to IFTTT (If This, Then That) unlocks a world of powerful automation. You can have your lights turn on at sunset, or a smart plug activate when you enter a location. However, when these automations, known as 'applets', suddenly stop working, it can disrupt your smart home's flow.

This guide will help you diagnose and fix the common reasons why your Merkury IFTTT integration might be failing, so you can get your automations running smoothly again.

### Common Symptoms of IFTTT Problems

• Applets Don't Run: Your Merkury light doesn't turn on when the trigger event (e.g., your Ring camera detects motion) occurs.
• 'Applet Failed' Notifications: You receive notifications from the IFTTT app saying an applet could not be completed.
• Merkury Service Disconnected: When you check the IFTTT app, the Merkury (or Geeni) service shows as disconnected.
• Devices Not Found: When trying to create a new applet, none of your Merkury devices appear in the list.
• Delayed or Intermittent Actions: The applet runs, but the action (e.g., turning off a plug) is significantly delayed or only works some of the time.

How to Fix Your Merkury IFTTT Connection

The vast majority of these issues stem from a broken connection or authorisation between the two services. Let's walk through the fixes.

1. Reconnect the Merkury Geeni Service

This is the most common and effective solution. Over time, or after a password change, the link between IFTTT and your Merkury/Geeni account can be broken.

1. Open the IFTTT app or log in on the IFTTT website.
2. Go to your profile/account section and select My Services.
3. Find Geeni in your list of services (Merkury devices are managed via the Geeni platform).
4. Tap on the Geeni service and then tap Settings (usually a gear icon).
5. Select the Reconnect option.
6. You will be prompted to log in with your Geeni account username and password. This re-authorises IFTTT to control your devices.
7. After reconnecting, try running the applet again.

2. Check Your Geeni App Password

Did you recently change the password for your Geeni app for security reasons? If so, this is why IFTTT stopped working. The old authorisation token IFTTT was using is now invalid. Following the 'Reconnect' steps above will solve this immediately.

3. Examine the Applet's Activity Log

IFTTT keeps a log that can give you valuable clues.

• In the IFTTT app, navigate to the specific applet that is failing.
• Look for an Activity or Log tab.
• This will show you a history of when the applet has tried to run. Look for error messages like Service disconnected or Action failed.
• If you see an error, it often confirms that the issue is with the service connection. If you see nothing in the log, it might mean the 'trigger' part of your applet isn't firing, and the issue may not be with Merkury at all.

4. Re-create the Applet

Occasionally, an individual applet can become corrupted.

1. Take a screenshot or make a note of the failing applet's settings (the trigger and the action).
2. Delete or archive the problematic applet.
3. Create a brand new applet from scratch with the exact same trigger and action.
4. This simple act of rebuilding the automation can sometimes resolve underlying glitches.

5. Check Device Status in the Geeni App

Finally, ensure the device itself is working correctly outside of IFTTT.

• Open your Geeni app.
• Can you manually control the Merkury device (e.g., turn the light on and off) from within the app?
• Does the device show as 'Online'? If the device is offline or unresponsive in its own app, IFTTT will not be able to control it either. You'll need to troubleshoot the device's connection first.

By systematically working through these steps, starting with a simple service reconnection, you can resolve almost any issue preventing your Merkury devices and IFTTT from working together.