Merkury Camera Not Detecting Packages? Here’s How to Fix It
The package detection feature on Merkury smart cameras and doorbells is a fantastic tool for knowing when your deliveries have arrived. When it fails to work, however, it can be a source of frustration and concern. This guide offers a professional and empathetic approach to troubleshooting why your Merkury camera, often managed through the Geeni app, might be missing package deliveries.
We will cover everything from app settings and subscription status to camera placement for optimal performance.
### Step 1: Check the Essential App Settings
Before adjusting your camera's physical setup, let's ensure everything is configured correctly within the software.
1. Enable Smart Detection Features:
- Open the Geeni app and select your Merkury camera.
- Tap the settings icon (often a gear or three dots) in the top right corner.
- Look for a menu named "Detection Alarm Settings" or "Smart Detection".
- Inside this menu, you should see toggles for different types of alerts. Make sure that "Package Detection" or a similar feature is explicitly enabled. If it's turned off, the camera will only send generic motion alerts.
2. Verify Notification Settings:
- Within the camera's settings, find the "Notification Settings" menu.
- Ensure that notifications are turned on. Some apps allow you to customise notification types. Verify that alerts for "Package" events are enabled.
3. Check for Firmware Updates:
- In the device settings menu, look for an option like "Device Update" or "Firmware Information".
- Manufacturers regularly release firmware updates to improve performance and fix bugs. An outdated firmware version could be the cause of the problem.
## Step 2: Subscription and Service Status
Many advanced "smart" detection features, including person, vehicle, and package detection, are often tied to a cloud subscription plan.
- Confirm Your Subscription: Navigate to the subscription management section of the Geeni app. Verify that you have an active, paid plan that explicitly lists package detection as an included feature. If your subscription has lapsed, the feature will be disabled.
## Step 3: Optimise Camera Placement and Environment
The camera's view is critical for the AI to accurately identify a package.
1. Clear Line of Sight:
- Ensure your camera has an unobstructed view of the entire area where packages are typically left. Bushes, decorations, or porch columns can block the view.
- The ideal camera height is around 2 metres (7 feet) off the ground, angled slightly downwards.
2. Define a Precise Detection Zone:
- In the motion detection settings, use the "Activity Zone" feature.
- Draw a zone that specifically covers your doormat or porch area. This tells the camera to ignore motion on the street or sidewalk, reducing false alarms and focusing its analytical power where it matters most.
3. Consider Lighting Conditions:
- Avoid Strong Backlight: If the camera is pointing directly at the rising or setting sun, the harsh light can create silhouettes, making it difficult to identify objects.
- Ensure Adequate Night Lighting: While night vision is effective for general motion, detailed object recognition like package detection works best with good ambient lighting. A porch light can make a significant difference.
By systematically reviewing your app settings, confirming your service plan, and optimising the camera's physical environment, you can significantly improve the reliability of your Merkury camera's package detection feature and regain confidence in your home security.