Merkury Camera Can't Connect to Wifi? Easy Fixes

A Simple Guide to Fixing Merkury Camera Wifi Connection Problems

It's frustrating when your new Merkury smart camera refuses to connect to your Wifi. Without that connection, the camera can't function. The good news is that the solution is usually quite simple and relates to one of a few common setup mistakes. This guide will walk you through the essential steps to get your Merkury camera online and working through the Geeni app.

Let's get your camera connected so you can start monitoring your home.

## The Pre-Setup Checklist: 3 Things to Check First

Before you even open the app, make sure you have these three things sorted. This will prevent the most common failures.

1. Know Your Wifi Password: This is the number one reason for failure. Wifi passwords are case-sensitive. Write it down or type it into a notes app to ensure it is 100% correct before you begin.
2. Connect Your Phone to the Right Wifi: Your phone must be connected to the same 2.4GHz Wifi network that you want the camera to use. The camera gets the network information from your phone during setup.
3. Check the Camera's Location: While you can move the camera later, it's best to perform the initial setup with the camera located in the same room as your Wifi router to ensure a strong signal.

## Understanding Wifi Bands: 2.4GHz vs. 5GHz

This is the most important technical detail to understand. Merkury cameras only connect to the 2.4GHz Wifi band.

• 2.4GHz: This network has a longer range and is better at getting through walls and other obstructions. It's perfect for smart home devices.
• 5GHz: This network is faster but has a much shorter range.

Your router probably broadcasts both. You might see two different network names (SSIDs), like "MyWifi" and "MyWifi_5G". For the setup process, you must connect your phone to the 2.4GHz network ("MyWifi" in this example).

## The Step-by-Step Connection Guide

If you've done the pre-setup checks, this process should be smooth.

### 1. Put the Camera in Pairing Mode

First, you need to tell the camera you're ready to connect it.

1. Plug in your Merkury camera.
2. The indicator light on the camera should start flashing. A rapidly flashing light indicates it is in pairing mode.
3. If the light is not flashing or is flashing slowly, you need to reset it. Find the reset button (it's often a small pinhole) and press and hold it for 5-10 seconds until the camera chimes or the light starts flashing quickly.

### 2. Follow the Geeni App Instructions

The app will guide you through the process.

1. Open the Geeni app and tap the "+" icon to add a new device.
2. Select the type of device you are adding (e.g., "Smart Camera").
3. Confirm that the indicator light is flashing rapidly and proceed to the next step.
4. The app will show the name of the Wifi network your phone is currently connected to. Verify this is your 2.4GHz network.
5. Carefully enter your Wifi password. This is where most errors happen, so be precise.
6. The app will then display a QR code on your phone's screen. Hold your phone about 15-20 cm away from the camera lens so the camera can scan the code. You may need to adjust the distance slightly.
7. Once the camera successfully scans the code, you should hear a beep or a chime.
8. The app will then finalize the connection. The indicator light on the camera will turn solid blue once it's successfully connected.

If the process fails, don't get discouraged. Go back to the beginning, reset the camera again, and carefully re-check your Wifi network name and password.