Troubleshooting Mobotix Package Detection
Mobotix cameras are renowned for their powerful, decentralised analytics and robust performance. Package detection is a key feature for many users, providing valuable alerts for deliveries. If you're finding that this feature is not working as expected, this guide will provide the professional steps needed to configure and troubleshoot the system for reliable performance.
Step 1: Verify Firmware and Camera Capabilities
Before diving into settings, it's crucial to ensure your hardware and software are ready.
- Check Firmware Version: Package detection is an advanced analytic feature. It may require a recent firmware version to function correctly. Log in to your camera's web interface, navigate to the Admin Menu -> Software Update, and check your current version against the latest certified release available on the Mobotix website.
- Confirm Model Support: While many modern Mobotix cameras support these advanced analytics, it's worth double-checking that your specific model or camera series (e.g., M73, S74) includes the necessary AI capabilities for object recognition.
Step 2: Optimise Camera Placement and View
The physical installation of the camera is one of the most critical factors for any video analytic to work correctly. The algorithm needs a clear, unobstructed view of the detection area.
- Height: The ideal mounting height is between 2 and 3 metres (approximately 7-10 feet).
- Angle: The camera should be angled downwards, looking at the delivery zone from above. A 30 to 45-degree downward tilt is optimal. This perspective provides a clear view of the package's dimensions as it is placed on the ground.
- Avoid Obstructions: Ensure there are no obstructions like pillars, hanging plants, or porch furniture blocking the view of the designated package drop-off area.
Step 3: Configure the Analytic Settings
Proper software configuration tells the camera what to look for and where to look for it.
Define the Detection Zone
You must specify the exact area where the camera should monitor for packages.
- Navigate to the Setup Menu -> Event Control -> Message-Configuration.
- Select an unused message profile or edit the one you've designated for package detection.
- In the 'Object Recognition' or 'AI Apps' section, you should find the package detection app.
- You will be prompted to draw a polygon on the screen. Draw this zone tightly around your doorstep or the specific area where couriers leave parcels. A smaller, well-defined zone is much more effective and less prone to false alarms than monitoring the entire scene.
Set Object Size and Dwell Time
Fine-tune the parameters to match your needs.
- Object Size: Some settings may allow you to specify the minimum and maximum size of an object to be considered a package. This can help exclude triggers from smaller items like letters or larger items like a person.
- Dwell Time: Configure how long an object must remain stationary within the zone before an event is triggered. A setting of 3-5 seconds is usually sufficient to confirm a package has been delivered and not just carried through the scene.
Step 4: Check Environmental Factors
- Lighting: Consistent, even lighting is best. Deep shadows or harsh sunlight can sometimes impact the algorithm's accuracy. If your delivery zone is poorly lit at night, consider adding a small porch light to improve performance.
- False Triggers: Be aware of other objects that could be mistaken for a package. This might include folded newspapers, backpacks, or even certain types of outdoor decoration. If you get false triggers, try adjusting the detection zone or object size parameters.
By methodically working through these hardware, software, and environmental checks, you can significantly improve the reliability of your Mobotix camera's package detection feature, ensuring you get the timely and accurate alerts you depend on.