Solving Motorola Cloud Storage and Subscription Issues
Motorola's smart cameras offer cloud storage to ensure you never miss an important moment, even if the camera itself is damaged or stolen. However, when you encounter issues with your cloud service—such as videos not recording or problems with your subscription—it can be a major concern.
This guide is designed to help you troubleshoot and resolve the most common Motorola cloud storage problems, getting your camera back to reliably saving your footage.
Common Motorola Cloud Storage Problems
Users typically face one of several issues related to the cloud service:
- Subscription Inactivity: The service has stopped because of a payment issue or an expired plan.
- Recording Failures: The camera is online, but new video clips are not appearing in your cloud storage.
- Incomplete or Missing Videos: Some recordings are cut short, or there are gaps in your video history.
- Inability to Download: You can see the recordings in the cloud but are unable to download them to your device.
How to Troubleshoot Your Motorola Cloud Storage
Follow these steps to diagnose and fix the problem.
Step 1: Verify Your Cloud Subscription Status
The first and most important step is to confirm that your subscription plan is active.
- Go to the official Motorola nursery or security camera website (depending on your product).
- Log in to your account.
- Navigate to the "Subscriptions" or "My Plan" section.
- Check the status of your plan. Ensure it hasn't expired.
- Verify your payment method. Make sure your credit card details are correct and have not expired. An unsuccessful payment is a primary reason for service interruption.
- Confirm that the active subscription is assigned to the correct camera.
Step 2: Check the Camera's Internet Connection
For a video to be saved to the cloud, the camera needs a stable and strong internet connection.
- Check Signal Strength: In your Motorola camera app, go to the camera's settings and find the Wi-Fi status. A weak signal can lead to failed or partial uploads. If the signal is poor, try moving your Wi-Fi router closer to the camera or use a Wi-Fi extender.
- Test Your Upload Speed: Cloud storage relies on your internet's upload speed. Run an internet speed test near the camera's location. If your upload speed is very low (e.g., less than 1-2 Mbps), your network may be struggling to handle the video uploads.
Step 3: Restart Your Camera and Router
A simple power cycle can often resolve temporary connectivity glitches that prevent recordings from uploading.
- Unplug your Motorola camera from its power source. Wait for 30 seconds, then plug it back in.
- Unplug your Wi-Fi router. Wait for a minute, then plug it back in. Allow a few minutes for it to fully restart and for your camera to reconnect.
- After the restart, trigger a motion event to see if a new recording appears in your cloud library.
Step 4: Review In-App Camera Settings
Sometimes, a setting within the app may be preventing recordings.
- Go to the "Motion Detection" or "Recording Settings" for your camera.
- Ensure that motion detection is enabled and that the sensitivity is set appropriately.
- Check if there is a setting that specifies where to save recordings. Ensure "Cloud" is selected.
- Make sure you haven't accidentally set up a schedule that disables recording during certain times.
Step 5: Managing Your Recordings
If your service is working but you're having trouble with specific clips, keep the following in mind:
- Automatic Deletion: Understand your plan's video history limit (e.g., 24 hours, 7 days). Recordings older than this limit are permanently deleted and cannot be recovered.
- Downloading Clips: If you need to save a clip permanently, you must download it from the cloud to your smartphone or computer before it is automatically deleted. If downloads are failing, check the storage space on your phone and ensure you have a strong internet connection.
If you have followed all these steps and are still experiencing issues, it may be time to contact Motorola's customer support for further assistance with your account.