Is Your Motorola Camera Not Recording Events?
Your Motorola home security camera is designed to be your eyes and ears when you're away, capturing important events when motion is detected. If you've realised that your camera isn't recording these crucial moments, either to the cloud or a local SD card, it's essential to resolve the issue to ensure your home remains protected.
This troubleshooting guide will walk you through the common reasons for recording failures on Motorola cameras using the Hubble for Motorola app and how to fix them.
Understanding Motorola Camera Recording: Cloud vs. SD Card
Motorola cameras work with two primary storage methods, and it's important to understand how they interact:
- Hubble Connected Cloud Storage: This is the primary, intended method for storing motion-triggered video clips. It requires an active subscription plan. Clips are stored securely online and are accessible from anywhere.
- MicroSD Card Local Storage: Many models also have a microSD card slot. This is often used as a backup for continuous video recording (CVR) or to store clips if the cloud connection is lost.
Recording failures can happen with either method, so we will troubleshoot both.
Part 1: Troubleshooting Cloud Recording Issues
If you have a Hubble Connected subscription but no new motion clips are appearing in your timeline, follow these steps.
### 1. Check Your Subscription Plan
- Log in to your Hubble Connected account on the web or in the app.
- Navigate to the subscription section and verify that your plan is active and has not expired.
- If you have multiple cameras, ensure the subscription is applied to the correct camera.
### 2. Configure Motion Detection Settings
The camera will only record to the cloud if it's properly configured to detect motion.
- Open the Hubble for Motorola app and select your camera.
- Go to Settings > Sensor Settings.
- Ensure that Motion Detection is toggled ON.
- Adjust the Motion Sensitivity. If it's set too 'Low', it may not be picking up the events you want to be recorded. Try setting it to 'Medium' or 'High' as a test.
- Check your Activity Zones (if your model supports it) to make sure you haven't accidentally excluded the area where motion is happening.
### 3. Check Your Internet Connection
The camera needs a stable internet connection with adequate upload speed to send video clips to the cloud. If your home internet is slow or intermittent, uploads can fail. Run a speed test to ensure your upload speed is at least 1-2 Mbps per camera.
Part 2: Troubleshooting MicroSD Card Recording Issues
If you're relying on local storage and it's not working, check the following.
### 1. SD Card Health and Compatibility
- Use a Quality Card: Use a high-endurance, Class 10 microSD card from a reputable brand. Standard cards are not designed for the constant writing of a security camera and can fail.
- Check the Status: In the camera's settings in the app, there should be a menu for SD Card Management. Check the status here. If it says 'Not Found' or 'Error', the card may be inserted incorrectly, corrupted, or incompatible.
- Re-insert the Card: Power down the camera, carefully eject the microSD card, and then re-insert it firmly until it clicks into place. Power the camera back on.
### 2. Format the SD Card in the App
This is a crucial step. You must format the SD card using the Hubble app to ensure it's prepared correctly for the camera.
- Go to the camera's Settings in the app.
- Find the storage or SD card menu.
- Select the Format option. Note that this will erase all existing data on the card.
### 3. Enable SD Card Recording
Check the camera's recording settings to ensure it's configured to use the SD card. You may have options for event recording or continuous recording. Make sure the mode you want is enabled.
By systematically checking your subscription, detection settings, and the health of your SD card, you can identify and fix the root cause of your recording issues and restore your camera's full functionality.