Why Your Motorola Device is Offline
Seeing an "Offline" message in the Hubble Connected app for your Motorola camera or baby monitor can be worrying. This error means the device is unable to communicate with the Hubble servers, preventing you from viewing the live stream, receiving notifications, or accessing its features remotely.
The cause is almost always related to the device's connection to the internet. This guide will walk you through the most common causes and solutions to get your Motorola device back online and providing peace of mind.
## Step 1: Check Your Internet Connection and Router
Before you touch the camera, you must first confirm that your home internet is working correctly.
- Test Other Devices: Use your smartphone or a computer connected to the same Wi-Fi network to browse a website. If other devices are also offline, the issue is with your internet service provider or your router.
- Reboot Your Router: This is one of the most effective troubleshooting steps. Unplug your router from the power outlet, wait for at least 60 seconds, and then plug it back in. It will take a few minutes for the router to fully restart and re-establish the internet connection.
- Check Signal Strength: Ensure your Motorola camera is not too far from your Wi-Fi router. Walls, floors, and large appliances can weaken the signal. If the camera is in a location with a weak signal, it may struggle to maintain a stable connection. Try moving it closer to the router temporarily to see if the connection stabilises.
## Step 2: Power Cycle Your Motorola Device
Just like the router, your camera can benefit from a restart. This process clears its temporary memory and forces it to re-establish a fresh connection to your network.
- Unplug the Camera: Disconnect the power adapter from the back of the Motorola device.
- Wait: Leave the device unplugged for at least 30 seconds. This ensures it powers down completely.
- Plug it Back In: Reconnect the power adapter. The device will now begin its start-up sequence.
- Be Patient: Allow a few minutes for the camera to boot up, find your Wi-Fi network, and connect to the Hubble servers. Observe the status LED light on the device; it should eventually turn solid blue or green (depending on the model) to indicate a successful connection.
## Step 3: Reconnect to Your Wi-Fi Network
If you have recently changed your Wi-Fi password or network name (SSID), the camera will not be able to connect and will show as offline. You will need to reconnect it with the new credentials.
The exact process varies by model, but it typically involves:
- Pressing a 'Pair' or 'Reset' button on the camera until you hear a beep or the LED starts flashing in a specific pattern.
- Opening the Hubble Connected app on your smartphone.
- Adding a new camera and following the on-screen instructions to select your Wi-Fi network and enter the password.
Refer to your camera's user manual for the specific steps required to re-establish its Wi-Fi connection.
## Step 4: Check the Hubble App and Service Status
Occasionally, the issue may not be with your hardware at all.
- Hubble Service Outage: Although rare, the Hubble Connected service itself can experience outages. You can check for any reported issues on their official social media channels or support website.
- Update the App: Ensure you are running the latest version of the Hubble Connected app. Go to the Google Play Store or Apple App Store to check for updates. An outdated app can sometimes cause connection problems.
If you have worked through all these steps and your Motorola device still remains offline, it may be time to contact Motorola's customer support for more specialised assistance.