How to Troubleshoot Missing Motorola Package Detection
The package detection feature on your Motorola camera is an invaluable tool for monitoring deliveries and preventing theft. When it stops working, it can be a cause for concern. This helpful guide will walk you through the common reasons why this feature might be missing or not functioning correctly and provide you with clear, actionable steps to resolve the issue.
## Understanding the Requirements for Package Detection
For the package detection feature to work effectively, several conditions need to be met. A failure in any of these areas can cause the feature to stop working.
- Feature Enablement: The setting must be turned on within the Motorola Nursery app.
- Active Subscription: Advanced features like this often require an active subscription plan.
- Camera Placement: The camera needs a clear and well-lit view of the delivery area.
- Software Updates: The camera's firmware and the mobile app must be up to date.
## Step-by-Step Guide to Restoring Package Detection
Let's systematically address each of these areas to diagnose and fix the problem.
### 1. Enable Package Detection in the App
First, you must ensure the feature is actually turned on for your camera.
- Open the Motorola Nursery app on your smartphone or tablet.
- Select the camera you want to configure.
- Navigate to the Settings menu (often represented by a gear icon).
- Look for a section named Detection Settings or Event Settings.
- Inside this menu, find Package Detection and make sure the toggle switch is in the On position.
### 2. Define a Package Zone
To improve accuracy and reduce false alarms, it is crucial to define a specific zone for detection.
- Within the Package Detection settings, you should see an option to Set up an Activity Zone or Package Zone.
- You will be shown your camera's live view. Use your finger to draw a box around the specific area where couriers typically leave your parcels, such as your doormat or porch.
- Save the zone. This tells the camera to ignore motion outside of this specific area when looking for packages, making the detection far more reliable.
### 3. Verify Your Subscription Plan
Many smart detection features are considered premium services and require a subscription.
- In the Motorola Nursery app, go to the Account or Subscription section.
- Check the status of your plan to ensure it is active and has not expired.
- Confirm that your current subscription level includes advanced features like package detection. If it does not, you may need to upgrade your plan for the feature to become available.
### 4. Optimise Camera Placement and Lighting
The physical position of your camera plays a huge role in its ability to detect objects correctly.
- Clear Line of Sight: Ensure there are no obstructions, such as pillars, hanging plants, or wall decorations, blocking the camera's view of your designated package zone.
- Adequate Lighting: The area must be well-lit, both day and night. If the area is too dark, the camera's image sensor may not be able to clearly identify a package. Consider improving your porch lighting if night-time detection is failing.
- Correct Angle and Distance: Position the camera so it looks down at the delivery area from a slight angle. Avoid placing it too high or too far away, as this can make packages appear too small for the AI to recognise.
By carefully checking these software settings and physical conditions, you can resolve most issues with the Motorola package detection feature and restore this important layer of security for your home deliveries.