How to Fix a Netatmo Base Station That Won't Connect
The Netatmo base station is the central hub for your Smart Indoor Camera or Smart Outdoor Cameras, so when it goes offline, your whole security system is affected. If your app is showing the base station as "unreachable" or "offline," don't worry. This is a common issue that can usually be resolved with some basic network troubleshooting.
This guide will walk you through the most likely causes of a connection failure and provide a clear, step-by-step process to get your base station back online.
## Understanding the LED Status Light
The small LED light on the front of your base station is the best indicator of its status. Before you start troubleshooting, check what the light is doing:
- Solid Green: Everything is normal. The base station is connected to the internet.
- Flashing Green: The base station is trying to connect to the Wi-Fi network.
- Solid White: The base station is starting up.
- Flashing White: The base station is in setup mode, ready to be configured.
- Solid Red: The base station has failed to boot or has a hardware issue.
- No Light: There is no power.
Step-by-Step Troubleshooting Guide
Start with the first step and only move to the next if the issue is not resolved.
### 1. Check Your Home Internet Connection
Before troubleshooting the Netatmo device itself, confirm that your home network is working correctly.
- Using your smartphone or a computer connected to the same Wi-Fi network, try to browse a website.
- If your internet is down, your Netatmo base station cannot connect. You will need to resolve the internet issue first, which may involve restarting your modem and router.
### 2. Power Cycle Your Network and Base Station
This is the most effective solution for the majority of connection problems. A simple reboot can clear temporary glitches and re-establish a lost connection.
- Unplug the Netatmo base station from the power outlet.
- Unplug your main internet router (and modem, if it's a separate device).
- Wait for at least 60 seconds. This allows the devices to fully power down and clear their memory.
- Plug your router back in first. Wait for it to fully restart and establish an internet connection. This can take several minutes. You'll know it's ready when the internet/status lights are stable and green.
- Finally, plug your Netatmo base station back in. Give it a few minutes to boot up and reconnect. The LED should eventually turn solid green.
### 3. Check Wi-Fi Signal Strength and Interference
The physical location of your base station is crucial for a stable connection.
- Distance Matters: The base station needs a reasonably strong Wi-Fi signal from your router. If it's located several rooms away or in a basement, the signal may be too weak.
- Physical Obstructions: Thick concrete or brick walls, large metal appliances (like refrigerators), and even mirrors can significantly weaken Wi-Fi signals.
- Interference: Other electronic devices, especially microwaves, cordless phones, and other Wi-Fi networks, can cause interference.
To test if this is the issue, try moving the base station temporarily to the same room as your Wi-Fi router. If it connects successfully, you know that signal strength is the problem, and you may need to find a better permanent location for it or install a Wi-Fi mesh system or extender.
### 4. Reconfigure Wi-Fi Settings
If you have recently changed your Wi-Fi network name (SSID) or password, the base station will not be able to connect. You will need to reconfigure its network settings using the Netatmo Security app. The app will guide you through the process of putting the base station into setup mode and providing it with the new Wi-Fi credentials.
If all else fails, a factory reset may be necessary, but this should be a last resort as it will require you to set up all your cameras again. If the problem persists after these steps, it's best to contact Netatmo's official customer support.