Netatmo Can't Add Camera? Wi-Fi & Setup Troubleshooting

Can't Add a New Camera to Your Netatmo Security System?

Setting up a new Netatmo Smart Indoor or Outdoor Camera should be a straightforward experience, but issues during the installation process can be a real headache. Whether you're stuck on the QR code scanning step, facing persistent Wi-Fi connection errors, or the camera simply won't power on correctly, this guide is here to help.

We will walk you through the common pitfalls and provide clear, step-by-step solutions to get your new Netatmo camera successfully added to your account and protecting your home.

## Pre-Setup Checklist: The Essentials for Success

Before you even open the app, ensure you have everything in place for a smooth setup.

1. Check Power Source:

   • Indoor Camera: Make sure you are using the supplied power adapter and cable. The camera needs to be plugged into a working wall outlet.
   • Outdoor Camera: This camera requires professional installation and connection to mains power. If it's not powering on, the issue may be with the electrical wiring, and you should consult your electrician.

2. Wi-Fi Network Requirements:

   • You must connect your camera to a 2.4 GHz Wi-Fi network. Netatmo cameras are not compatible with 5 GHz networks.
   • Ensure you know the correct password for your 2.4 GHz network. Typos are a very common cause of failure.
   • Your network must have a standard password (WPA/WPA2). Public or "captive portal" networks (like those in hotels or airports) will not work.

3. Smartphone and App:

   • Install the latest version of the "Netatmo Security" app from the App Store or Google Play.
   • Enable Bluetooth and Wi-Fi on your smartphone.
   • Connect your smartphone to the same 2.4 GHz Wi-Fi network that you will be connecting the camera to.

## Troubleshooting the Setup Process Step-by-Step

If your preparation is solid, but the setup still fails, let's pinpoint the problem area.

### Step 1: Powering On and The LED Light

Once the camera is powered on, it should display a solid green light, indicating it's ready for setup. If you don't see this, check your power source. After a moment, it should start flashing green. If it's flashing another colour, consult the manual as this could indicate a fault.

### Step 2: The QR Code Scan

The Netatmo app will generate a unique QR code that the camera needs to scan to get your Wi-Fi details. This is a common failure point.

• Clean the Lens: Use a microfibre cloth to gently clean the camera's lens. A smudge or piece of dust can prevent a successful scan.
• Screen Brightness: Turn your phone's screen brightness up to the maximum level.
• Distance and Angle: Hold your phone steady, approximately 30cm (1 foot) away from the camera lens. Try to avoid any screen glare from lights in the room.
• Confirmation: You will hear a distinct chime or chirp from the camera once it has successfully read the QR code. If you don't hear this, it hasn't worked.

### Step 3: Wi-Fi Connection

After scanning the QR code, the camera's LED will flash white as it attempts to connect to your router.

• If it fails (flashing red): This almost always means you entered the wrong Wi-Fi password. Restart the setup process and be extremely careful when typing the password.
• Router Proximity: During this initial setup, ensure the camera is in the same room as your Wi-Fi router to guarantee a strong signal. You can move it to its final location after the setup is complete.
• Router Reboot: If you are certain the password is correct, try rebooting your Wi-Fi router. Unplug it from power for 60 seconds, plug it back in, and wait for it to fully restart before trying the setup again.

By methodically working through these steps, you can resolve the vast majority of issues that prevent a new Netatmo camera from being added to your system.