Netatmo Issue

Netatmo Not Working with Google Home? A Fixing Guide

Having trouble connecting your Netatmo Weather Station or Camera to Google Home? Follow our step-by-step guide to resolve syncing and command issues.

Is this your issue?

  • Google Assistant responds with 'Sorry, Netatmo is not available right now'
  • Your Netatmo devices (Weather Station, Camera, etc.) do not appear in the Google Home app
  • Voice commands to check temperature, humidity, or view a camera feed fail to execute
  • You are unable to link your Netatmo account to Google Home, often resulting in an error page
  • A previously working integration has mysteriously stopped functioning
  • Changes made in the Netatmo app (e.g., renaming a module) do not reflect in the Google Home app
  • Google Home says it cannot reach the device when you issue a command

If you're experiencing any of these symptoms, the guide below will help you resolve them.

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Netatmo Not Working with Google Home? A Comprehensive Fixing Guide

Integrating your Netatmo Weather Station, Thermostat, or Security Cameras with Google Home unlocks the convenience of voice commands and seamless automation. Asking Google for the current outdoor temperature or to show your camera feed on a smart display is a powerful feature. However, when this link breaks or fails to set up correctly, it can be incredibly frustrating.

If you're facing issues where Google Home won't work with your Netatmo products, this guide will walk you through the common causes and provide clear, professional solutions to get your smart home running smoothly again.


Preliminary Checks: The Foundation of a Stable Connection

Before you start unlinking accounts, perform these basic checks. Many issues can be resolved at this stage.

  1. Check Netatmo System Status: First, open the Netatmo app (e.g., Netatmo Weather or Netatmo Security). Are your devices online and reporting data correctly within their own native app? If not, address the connectivity issue with the device itself first (check its power, Wi-Fi connection, etc.).
  2. Verify Wi-Fi Network: Your Google Home/Nest speakers and your Netatmo devices must be connected to the same Wi-Fi network to communicate effectively.
  3. Use Correct Voice Commands: Ensure you are using the precise name for your device or module as it appears in the Netatmo and Google Home apps. For example, if your outdoor module is named "Garden," you should say, "Hey Google, what's the temperature in the Garden?"

The Core Solution: Re-linking Your Netatmo Account

The most common point of failure is the authorised connection between Netatmo's servers and Google's servers. Refreshing this link resolves the vast majority of problems.

Step-by-Step Guide to Re-linking

Follow these instructions carefully to ensure a clean reconnection.

  • Step 1: Unlink the Netatmo Service:

    • Open the Google Home app.
    • Tap on Settings (the gear icon on the main screen).
    • Scroll down and tap on Works with Google.
    • Under the "Linked" section, find Netatmo. Tap on it.
    • Select Unlink account and confirm. All your Netatmo devices will disappear from the Google Home app.
  • Step 2: Re-link the Netatmo Service:

    • On the Works with Google screen, tap the search icon at the top.
    • Search for Netatmo and select it from the list.
    • You will be redirected to a Netatmo login page. Sign in with your Netatmo account credentials (email and password).
    • Grant Google permission to access your Netatmo device data.
  • Step 3: Organise Your Devices:

    • Once the account is linked again, Google Home will show your Netatmo devices.
    • You may need to re-assign your devices to their respective rooms within the Google Home app. This is a crucial step for location-based voice commands.

Forcing a Manual Sync

Sometimes, after adding a new Netatmo module or making a change, it doesn't immediately appear in Google Home. You can ask Google to perform a manual refresh.

Simply say to your Google Nest speaker or Assistant app: "Hey Google, sync my devices."

This command prompts Google to poll all linked services, including Netatmo, for any new devices or changes, which can often resolve visibility issues without a full re-link. If your devices are still not responding after these steps, consider rebooting your Netatmo main module and your router before attempting the re-linking process one more time.

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Frequently Asked Questions

Most Netatmo products, including the Smart Weather Station, Smart Indoor Air Quality Monitor, Smart Thermostat, and Smart Indoor/Outdoor Cameras, are compatible with Google Home and Google Assistant. However, it's always best to check the product's official page for the most up-to-date compatibility information.

For the Weather Station, you can ask, 'Hey Google, what's the temperature in the living room?' or '...what's the humidity outside?'. For cameras, you can say, 'Hey Google, show me the garden camera on the living room TV,' assuming you have a Chromecast-enabled display. Ensure you use the exact names you've assigned to your devices and modules in the Netatmo app.

If re-linking the account doesn't work, try clearing the cache for your Google Home app. You should also try rebooting your Netatmo device, your router, and your Google Home/Nest speaker. As a last resort, unlinking the service, rebooting everything, and then linking it again can often solve persistent issues.

Yes, this is a crucial step. After linking your Netatmo account, Google Home may not automatically place your devices into rooms. You must go into the Google Home app, find the new devices, and manually assign them to the correct rooms (e.g., 'Living Room', 'Garden'). This enables more natural voice commands.