Netatmo Missing Features? Here's How to Find Them

Guide to Finding Missing Features on Your Netatmo Device

When you invest in a smart home device like a Netatmo camera or weather station, you expect to have access to all of its advertised capabilities. It can be confusing and disappointing to find that a feature you were looking forward to using is either missing from the app or greyed out.

This professional and helpful guide, written in British English, will explain the common reasons why features might be missing on your Netatmo device and how you can go about enabling them.

## Why Features Might Be Missing

There isn't a single reason for a missing feature. It's usually down to one of four things: software updates, subscription tiers, device-specific capabilities, or regional restrictions.

## Troubleshooting Steps to Find and Enable Features

Let's work through a logical process to determine why a feature isn't available to you.

### 1. Check for Software and Firmware Updates

This is the most common reason for a feature discrepancy. Netatmo often adds new functionality through updates, and if your system isn't current, you won't see the new options.

• Update the Netatmo App: First, go to the App Store (for iOS) or Google Play Store (for Android) and check if there is an update available for your Netatmo app (e.g., Netatmo Security, Netatmo Weather). Always install the latest version.
• Update the Device Firmware: The firmware is the software that runs on the Netatmo device itself. App updates and firmware updates are separate.
  1. Open your Netatmo app.
  2. Go to the settings menu (often a cog icon).
  3. Select the specific device you are using.
  4. Look for an option like 'Firmware Version' or 'Check for Updates'.
  5. Firmware updates are usually rolled out automatically, but this process can take several days or even weeks to reach all devices. If you know a new feature has been released but don't see it, patience is often key.

### 2. Review Your Subscription Status

While Netatmo is known for providing many features without a subscription, some premium functionalities, particularly related to video storage and data history, may require a paid plan.

• The Cause: Features like extended cloud video history or certain advanced alert types might be part of the 'Netatmo Smart Security Subscription'.
• The Solution:
  1. Log in to your Netatmo account.
  2. Navigate to the account or settings section where your subscription status is displayed.
  3. Compare the features listed for your current plan (which may be the free tier) with the features offered in the premium plans.
  4. If the feature you want is part of a subscription, you will need to upgrade to access it.

### 3. Confirm Device Model and Compatibility

It's possible the feature you're looking for is not available on your specific model.

• The Cause: For example, the original Netatmo Welcome camera has a different feature set from the newer Netatmo Smart Outdoor Camera with Siren. A feature like the built-in siren will, of course, only appear in the app if you have the corresponding hardware.
• The Solution:
  1. Carefully check the product page or manual for your exact model number.
  2. Review the official list of features for that specific model on the Netatmo website.
  3. This will confirm whether the feature should be present for your device.

### 4. Consider Regional Availability

Due to different laws and regulations, particularly concerning privacy and audio recording, some features may be disabled in certain countries.

• The Cause: For instance, features involving continuous audio recording or certain types of facial recognition might be restricted in your region.
• The Solution:
  1. Check the Netatmo support website (the Help Centre) for any articles that mention regional feature differences.
  2. If you have imported a device from another country, it may be subject to the rules of the region it was intended for.
  3. If you suspect a regional lock, the only way to get a definitive answer is to contact Netatmo customer support and ask them directly.

By systematically checking these four areas—updates, subscriptions, hardware, and location—you can almost always identify the reason for a missing feature and understand the steps needed to enable it if it's available to you.