Netatmo Package Detection Missing? Here's How to Fix It
Netatmo's smart security cameras offer intelligent detection features that go beyond simple motion alerts, including the ability to specifically notify you when a person, car, animal, or package is detected. The package detection feature is particularly useful, giving you immediate peace of mind that your delivery has arrived safely.
However, if you're finding that your Netatmo camera is failing to send package alerts, it can be a frustrating experience. This guide will walk you through the common reasons why package detection might be failing and provide you with effective solutions to get it working reliably.
## Understanding How Netatmo Package Detection Works
The feature uses a sophisticated algorithm to analyse shapes in the video feed. It's not just looking for any motion; it's specifically trained to recognise the box-like shape of a typical package. For a detection to occur, several conditions usually need to be met:
- The algorithm must identify an object's shape as a package.
- The package must be left stationary within the camera's view.
- The camera's view of the package must be clear and unobstructed.
## Troubleshooting Steps for Missing Package Alerts
If you're not receiving alerts, follow these steps methodically to diagnose and solve the problem.
### 1. Check Your App Settings
The first and most common reason for missing alerts is that the feature is simply not configured correctly in the app.
- Enable the Feature: Open the Netatmo Security app. Go to the settings menu (usually a gear icon) for your specific camera. Navigate to Alert and recording settings. Here, you will see toggles for different types of detections (People, Cars, Animals, Packages). Ensure that Packages is turned on.
- Review Notification Settings: Double-check that you have allowed the Netatmo Security app to send notifications to your phone in your phone's main settings menu.
### 2. Define a Precise Alert Zone
An "Alert Zone" tells your camera where to look for events. If your zone is too broad, it might get confused by other objects. If it's too small or in the wrong place, it will miss the delivery.
- Focus on the Drop-off Spot: Go to the Alert Zones setting in the app. Create or adjust a zone that specifically covers the exact area where delivery drivers typically leave your parcels, such as your doormat or front step. This focuses the camera's analytical power right where it's needed and reduces the chance of irrelevant alerts.
### 3. Optimise Camera Placement and View
The camera needs a clear and stable view to work effectively.
- Unobstructed View: Make sure there are no obstructions, like a large plant, a pillar, or garden furniture, blocking the camera's line of sight to the delivery area.
- Angle and Height: The camera should be positioned to get a clear view of a package on the ground. If the camera is angled too high, it may only see the delivery person and not the box they leave behind.
- Clean the Lens: A dirty or smudged lens can obscure the camera's view. Gently wipe it with a soft, microfibre cloth to ensure it's perfectly clean.
### 4. Consider Lighting and Package Type
- Good Lighting is Crucial: The algorithm works best in good, even lighting. Deep shadows, lens flare from direct sunlight, or very low-light conditions at dusk can make it difficult for the camera to accurately identify a package's shape. Ensure your porch light is on if you expect deliveries in the evening.
- Package Shape and Size: The system is optimised for standard, box-shaped parcels. It may struggle to detect irregular items like soft padded envelopes, mailing tubes, or very small boxes. This is a limitation of the current technology.
By carefully checking your settings and optimising your camera's view of your delivery zone, you can solve most issues with Netatmo's package detection and restore the convenient, timely alerts you rely on.