What to Do When Your Netgear Camera Stops Working
A Netgear security camera that has suddenly stopped working can leave a significant gap in your home security. Whether it's showing as 'Offline' in the app, has no power, or simply won't connect, the issue is usually caused by a handful of common problems. Most of these can be fixed with some basic troubleshooting.
This guide is designed to walk you through a logical diagnostic process, from the simplest power checks to more involved network and hardware resets. Let's get your camera back online and protecting your property.
### Identifying the Point of Failure
When a Netgear camera system fails, the problem can generally be traced to one of three components:
- The Camera Itself: This could be a power issue (battery or cable) or an internal fault.
- The Network Connection: The link between the camera and your router, or the router and the internet.
- The Base Station: The central hub that communicates with the cameras (for systems that use one).
We'll investigate each of these in turn to find the source of the problem.
A Step-by-Step Guide to Fixing Your Netgear Camera
Follow these steps in order. Don't skip the basics, as they are often the solution!
### 1. Start with the Power Supply
No power is the most common reason for a camera to stop working.
- For Battery-Powered Cameras (like Arlo):
- Remove the battery and then re-insert it firmly.
- Charge the battery for several hours using the correct power adapter. Ensure the charging light indicates it is receiving power.
- If you have a spare, swap the battery with a fully charged one to see if the camera powers on. A dead battery can prevent the camera from showing any signs of life.
- For Wired Cameras:
- Check that the power adapter is securely plugged into both the camera and a working wall socket.
- Try plugging another device (like a lamp) into the same socket to confirm it has power.
- Inspect the power cable for any signs of damage or kinks.
### 2. Investigate the Network Connection
If the camera has power but is still offline, the network is the next logical place to look.
- Have You Changed Your Wi-Fi? If you have recently changed your Wi-Fi network's name (SSID) or password, or installed a new router, the camera will lose its connection. You must perform a reset and re-sync the camera to the new network credentials.
- Check Signal Strength: Is the camera too far from the router or Base Station? Try bringing the camera closer to see if it reconnects. If it does, you may need to reposition your router or consider a Wi-Fi extender.
- Reboot Your Network: This is a surprisingly effective step. Unplug your router and the Netgear Base Station (if you have one) from power. Wait for 60 seconds, then plug the router back in first. Wait for it to fully restart, then plug the Base Station back in. Finally, restart your camera.
### 3. Check the Base Station
If your system uses a Base Station, it's a critical link in the chain.
- Examine the LED Lights: Check the status lights on the Base Station. A solid green internet light is what you want to see. If it's amber or off, it means the Base Station itself is not connected to the internet.
- Check Ethernet Cable: Ensure the Ethernet cable is securely connected between the Base Station and your router. Try using a different port on your router.
### 4. The Final Step: The Factory Reset
If all else fails, a factory reset can clear any software glitches. Warning: This will delete your camera's settings and require you to set it up again from the beginning.
- How to Reset: Typically, you need to press and hold the 'Sync' or a small, recessed 'Reset' button for about 15 seconds until the camera's LED flashes amber. The exact process can vary by model, so consult your manual if unsure.
- Re-add the Camera: After the reset, open your Netgear app and follow the instructions to 'Add a New Device' to reconnect your camera to your system.