What to Do If Your Netgear Camera Suffers Water Damage
Netgear's Arlo range of security cameras are popular for their versatility, with many models being weather-resistant and designed for outdoor use. However, "weather-resistant" does not mean "waterproof." A severe storm, a blast from a pressure washer, or an unfortunate drop into a puddle can expose your camera to more water than it's designed to handle. If you suspect your Netgear camera has water damage, acting quickly is crucial to saving the device.
This guide provides a clear, step-by-step process for what to do immediately after water exposure and how to assess the damage.
Telltale Signs of Water Damage
Sometimes the exposure is obvious, but other times it can be more subtle. Look out for these symptoms:
- No Power: The camera is completely unresponsive and will not power on, even with a fresh battery or when connected to a power source.
- Foggy Lens: You notice condensation or a foggy, misty appearance on the inside of the camera lens.
- Distorted Video or Audio: The video feed is blurry, has strange colours, or the audio is crackling, muffled, or absent.
- Intermittent Power: The camera randomly turns on and off without reason.
- Corrosion: You can see green or white crusty residue on the charging ports or battery contacts.
- Malfunctioning Lights: The status LED is stuck on, flashing incorrectly, or not lighting up at all.
Your Immediate First Aid Plan for a Wet Camera
Do not attempt to power on the device. This is the most critical rule. Introducing an electrical current to wet circuitry is the fastest way to cause a short circuit and fry the components permanently.
1. Disconnect All Power Immediately
- For battery-powered models (like Arlo Pro/Ultra): Open the camera housing and remove the battery straight away. This is the most important step.
- For wired models: Unplug the power cable from the camera and the wall outlet.
2. Dry the Exterior
Use a soft, absorbent cloth (like a microfibre cloth) to thoroughly dry the outside of the camera. Pay close attention to seams, ports, and any crevices where water might sit.
3. Remove Removable Components
Take out anything that can be removed. This includes the battery (which you've already done), any microSD cards, and mounting attachments. Dry these separately.
4. Encourage Internal Drying (The Patient Approach)
Now you need to get the moisture out from the inside. Do not use a hairdryer or other heat source, as excessive heat can damage the sensitive electronics.
- The Best Method: Silica Gel: The most effective way to draw out moisture is to use desiccants. Place the camera and its removed battery in a sealed, airtight container or bag filled with silica gel packets. These are the small packets you find in new shoes, electronics boxes, and some food products. Leave the camera in the container for at least 48-72 hours.
- The Alternative: Open Air: If you don't have silica gel, place the camera in a dry, well-ventilated area. You can position a fan to blow cool air across it (not into it) to improve air circulation. This method is slower and less effective but better than nothing. Avoid direct sunlight.
5. Reassemble and Test Cautiously
After a minimum of 48 hours, you can attempt to power the camera back on.
- Inspect the battery contacts and charging port for any signs of corrosion before reinserting the battery.
- Insert a fully charged battery or reconnect the power cable.
- Attempt to sync the camera with your base station and check for a video feed.
The Long-Term Outlook
Even if the camera powers on, be aware that long-term reliability may be compromised. Corrosion can be a slow process, and problems may arise weeks or even months later. If the camera does not work after these steps, it has likely suffered a fatal short circuit. Unfortunately, water damage is typically not covered under warranty, so you may need to consider a replacement.