How to Fix a Ring Device Firmware Update Failure
Keeping your Ring camera or doorbell's firmware current is essential for its security and performance. These updates are handled automatically by Ring to deliver new features, patch security vulnerabilities, and fix bugs. However, sometimes this background process can fail, potentially leading to performance issues or features not working correctly.
Unlike other devices, you can't manually trigger a firmware update for your Ring product. The best you can do is create the optimal conditions for the automatic update to succeed. This guide will help you troubleshoot the common reasons why a Ring firmware update might be failing and what you can do to resolve the problem.
Understanding the Automatic Update Process
Ring pushes firmware updates to devices in phases. When it's your device's turn, it will automatically download and install the new version during a period of inactivity. This process requires two key things: a stable internet connection and sufficient power. A failure in either of these areas is the root cause of almost all update issues.
Common Causes for a Failed Update
- Poor Wi-Fi Signal: This is the number one reason for failure. If your Ring device has a weak or intermittent connection to your router, it won't be able to download the update file successfully.
- Insufficient Battery Power: The update process requires a significant amount of power. If your battery-powered Ring device has a low charge, the update will be postponed until the battery is charged to a safe level.
- Power Interruption: For wired devices, a temporary loss of power during the update can cause it to fail.
- Firewall or Network Issues: In rare cases, router firewall settings could be blocking the connection to Ring's update servers.
Step-by-Step Troubleshooting for Firmware Issues
Follow these steps to ensure your device can successfully receive its update.
1. Check Device Health and Wi-Fi Signal
The Ring app itself provides the most important diagnostic tool.
- How to Check:
- Open the Ring app.
- Tap the menu icon and go to Devices.
- Select the device you are having trouble with.
- Tap on the Device Health tile.
- What to Look For:
- Signal Strength (RSSI): Look at the value here. If the number is high (e.g., -60 to -90), it indicates a poor signal. A good signal is typically in the range of -30 to -55.
- Power: Check the battery level. If it's below 40%, this is likely the cause of the delay.
2. Improve Wi-Fi Signal Strength
If your signal is weak, the update will consistently fail.
- Move Your Router: Try moving your Wi-Fi router closer to your Ring device. Even a few feet can make a significant difference.
- Use a Chime Pro: The Ring Chime Pro acts as a dedicated Wi-Fi extender for your Ring devices, providing a strong, reliable connection. This is often the best and easiest solution for signal issues.
- Minimise Obstructions: Dense materials like brick, concrete, and metal between your router and the Ring device can severely degrade the signal.
3. Ensure Adequate Power
Power is critical for the update to proceed.
- For Battery-Powered Devices: If the battery is low, remove it and charge it fully using the provided USB cable. Once it's back at 100%, re-insert it into the device. The firmware update will often be triggered on the night following a full recharge.
- For Wired Devices: Ensure the device is properly powered. Check that the transformer meets the power requirements specified by Ring and that all wiring is secure.
4. Power Cycle the Ring Device
A reboot can often resolve temporary glitches.
- How to Reboot: For battery devices, simply remove the battery for about 30 seconds and then re-insert it. For wired devices, you will need to turn off the power at the circuit breaker for 30 seconds and then turn it back on. This will force the device to restart and re-establish its connection.
After taking these steps, your device will be in the ideal state to receive the next automatic firmware update. Be patient, as it may take up to 24-48 hours for the update to be pushed to your device again, but creating a stable environment is the key to success.