Worried About Unauthorised Access to Your Ring Account?
Your home security is paramount, and the thought of someone gaining unauthorised access to your Ring account can be deeply unsettling. Protecting your privacy and ensuring you are the only one with control over your cameras is a top priority. If you've seen suspicious activity or are concerned about account security, taking immediate and decisive action is crucial.
This guide will provide you with the essential steps to take if you suspect unauthorised access. We will cover how to secure your account, check for signs of a breach, and enable security features to prevent future intrusions, giving you peace of mind.
Signs of Unauthorised Ring Account Access
Be alert for these red flags. Any one of them is a strong indicator that you should take action to re-secure your account immediately.
- You see video recordings in your Event History that you do not recognise.
- You receive motion alerts or ring notifications at times when you know there was no activity.
- Camera settings have been changed without your input. For example, motion zones are different, or recording has been disabled.
- You are logged out of the Ring app unexpectedly on your own devices.
- You receive an email from Ring about a new login from an unrecognised device or location.
- The blue LED light on an indoor camera activates when no one in your household is viewing the live feed.
- You hear unfamiliar voices or noises coming from your camera's speaker.
How to Secure Your Ring Account and Prevent Unauthorised Access
If you suspect any unauthorised activity, follow these steps in this exact order to lock down your account.
1. Immediately Change Your Password
Your password is the first line of defence. Make it a strong one.
- Open the Ring app or log in on the Ring website.
- Go to the Control Centre in the main menu.
- Select "Account Management" and then "Password".
- Choose a new password that is long, complex, and unique. Do not reuse a password from any other service. Use a combination of upper and lower-case letters, numbers, and symbols.
2. Enable Two-Factor Authentication (2FA)
This is the single most important step you can take to secure your account. 2FA requires a one-time code from your phone in addition to your password, making it nearly impossible for anyone else to log in.
- In the Control Centre, go to "Account Verification".
- Choose how you want to receive your verification codes (we recommend using an Authenticator App for the highest security, but SMS is also a good option).
- Follow the on-screen instructions to complete the setup. From now on, any new login will require your approval.
3. Review and Remove Authorised Client Devices
This feature lets you see every single device that is logged into your account and allows you to kick them out.
- In the Control Centre, tap on "Authorised Client Devices".
- You will see a list of all phones, tablets, and computers that have access to your Ring account.
- If you see any device you do not recognise, or even old devices you no longer use, tap the "Remove" button next to it. This will immediately log that device out. For maximum security, you can choose to "Remove All" and then log back in on your trusted devices.
4. Check Your Linked Accounts
Review any other services you have linked to your Ring account (like Amazon Alexa) to ensure those accounts are also secure with strong passwords. Go to "Linked Accounts" in the Control Centre to manage these connections.
By taking these proactive steps, you can be confident that your Ring account is secure and that your family's privacy is protected.