Suffering from Ring Wi-Fi Connectivity Issues?
A Ring device provides security and convenience, but a poor Wi-Fi connection can render it unreliable. If your Ring doorbell or camera is frequently offline, has poor video quality, or fails to send notifications, the problem is likely your Wi-Fi connection. Don't worry, these issues are common and often easy to fix. This comprehensive guide will help you troubleshoot and resolve any Ring Wi-Fi connectivity problems you're facing.
Understanding Ring Wi-Fi Requirements
Ring devices need a consistent, stable Wi-Fi signal to function correctly. They use Wi-Fi to stream video, send motion alerts, and enable two-way talk. When the signal is weak or intermittent, you'll experience problems. The key metric for signal quality in the Ring ecosystem is RSSI (Received Signal Strength Indicator).
You can check your device's RSSI in the Ring app:
- Open the Ring app.
- Tap the menu (☰) and select Devices.
- Choose the device you want to check.
- Tap on Device Health.
- Look for the Signal Strength (RSSI) value.
- -60 to 0: Strong signal
- -61 to -90: Weak signal, likely causing performance issues.
Step-by-Step Guide to Fixing Ring Wi-Fi Problems
Let's get your device back online with a stable connection.
1. Check Your Internet Speed
Ring devices require a minimum upload speed of 2 Mbps. Run a speed test on your smartphone while connected to the same Wi-Fi network and standing near your Ring device. If your upload speed is below 2 Mbps, you may need to contact your internet service provider to upgrade your plan.
2. Power Cycle Your Router and Ring Device
A simple reboot can often resolve temporary network glitches.
- Unplug your internet router from the power outlet.
- If your Ring device has a removable battery, remove the battery. If it's hardwired, turn off the power at the circuit breaker.
- Wait for 60 seconds.
- Plug your router back in and wait for it to fully restart.
- Re-insert the battery or turn the power back on for your Ring device.
3. Improve Your Wi-Fi Signal (Boost Your RSSI)
If your RSSI value is poor, you need to improve the signal reaching your Ring device.
- Move Your Router: If possible, move your router closer to your Ring device. Even a few feet can make a significant difference. Place it in an open, central location, away from thick walls or large metal objects.
- Eliminate Interference: Devices like microwaves, cordless phones, and large metal objects can interfere with Wi-Fi signals. Try to keep your router away from them.
- Install a Ring Chime Pro: The Ring Chime Pro is a fantastic solution that acts as both an indoor chime and a dedicated Wi-Fi extender for your Ring devices. It creates a stronger, more reliable connection between your router and your Ring doorbell or camera.
4. Reconnect to Your Wi-Fi Network
If you've recently changed your Wi-Fi password or network name, you'll need to update it on your Ring device.
- Open the Ring app and go to the Device Health screen for your device.
- Tap on Reconnect to Wi-Fi or Change Wi-Fi Network.
- Follow the in-app instructions. You will need to be physically near your device and know your Wi-Fi password.
5. Use the Correct Wi-Fi Band
Most Ring devices operate on the 2.4GHz Wi-Fi band because it offers a longer range than the 5GHz band. While some newer devices are dual-band, a 2.4GHz network is generally more reliable for smart home devices that are far from the router. If your router uses the same name for both bands, it can sometimes confuse devices. Consider creating a separate 2.4GHz network specifically for your smart home gadgets.
By following these troubleshooting steps, you can significantly improve your Ring device's performance and ensure you have a reliable, secure connection at all times.