How to Reduce False Notifications from Your Scout Security System
A home security system should provide peace of mind, but frequent false alarms can quickly become a nuisance. False notifications from your Scout security system not only cause unnecessary worry but can also lead to complacency, where you might ignore a real alert.
Fortunately, most false alarms can be eliminated by correctly placing your sensors and fine-tuning your system's settings. This guide will show you how.
## Identifying the Source of False Alarms
The first step is to figure out which specific sensor is causing the problem. When you receive a notification, the Scout app will tell you which device was triggered (e.g., "Living Room Motion Detected" or "Kitchen Door Opened"). Once you know the culprit, you can focus your troubleshooting efforts.
## Troubleshooting Motion Sensor False Alarms
Motion sensors are the most common source of false notifications. They work by detecting changes in infrared energy, meaning they can be triggered by more than just intruders.
### 1. Adjust Motion Sensitivity
Scout allows you to change the sensitivity level of your motion sensors to make them less reactive.
- Open the Scout App: Navigate to the settings for the specific motion sensor you want to adjust.
- Find Sensitivity Settings: You should see an option to set the sensitivity to Low, Medium, or High.
- Lower the Sensitivity: If you are getting false alarms, especially if you have pets, change the setting to Low. This will make the sensor less likely to trigger from smaller movements.
### 2. Check Sensor Placement
Where you put your sensor is critical. Follow these best practices:
- Avoid Direct Sunlight and Heat Sources: Do not point sensors directly at windows, heaters, fireplaces, or air conditioning vents. Sudden changes in temperature can trigger a false alarm.
- Secure Mounting: Ensure the sensor is mounted securely to the wall. A loose sensor could shift and trigger itself.
- Watch for Moving Objects: Check for things that could move in the sensor's field of view, such as curtains near a vent, balloons, or tall house plants that could sway.
## Troubleshooting Door & Window Sensor False Alarms
These sensors are generally very reliable, but false alarms can happen.
- Check Alignment: The sensor consists of two parts: the sensor itself and a smaller magnet. When the door or window is closed, these two parts should be aligned and very close together (less than 2.5cm). If they are too far apart, the system may think the door has been opened.
- Secure Installation: Ensure both parts of the sensor are stuck firmly to the door/frame or window/frame. If one part is loose, it could move and cause a false trigger.
## Use System Modes Effectively
Customising your Scout system's modes is a powerful way to prevent false alarms when you are at home.
- Home Mode: Configure this mode to only arm your perimeter sensors (doors and windows). This allows you and your pets to move freely inside without triggering the interior motion sensors.
- Sleep Mode: You might arm your downstairs motion sensors but leave the upstairs ones disarmed while you sleep.
By systematically identifying the problematic sensor and carefully adjusting its settings and placement, you can dramatically reduce the number of false notifications and make your Scout system a more reliable and less intrusive part of your home.