Is Your SimpliSafe App Constantly Crashing?
There is nothing more frustrating than trying to check on your home's security, only for the SimpliSafe app to crash. Whether it closes the moment you open it or freezes while you are trying to arm your system, a malfunctioning app can undermine the effectiveness of your entire security setup. You rely on this app for peace of mind, and when it fails, it can be a significant source of stress.
This guide is designed to help you troubleshoot and resolve the common causes of SimpliSafe app crashes. We will walk you through a series of professional, easy-to-follow steps to get your app running smoothly again, so you can manage your home security with confidence.
Why Does the SimpliSafe App Crash?
Before we dive into the solutions, it is helpful to understand the common culprits behind app instability. Often, the issue lies in one of these areas:
- Outdated Software: Both the SimpliSafe app and your phone's operating system need to be up-to-date.
- Corrupted Cache: Over time, the app's temporary files can become corrupted, leading to performance issues.
- Low Phone Storage: If your device is running out of memory, it may struggle to run apps properly.
- Software Conflicts: Other apps or system settings, like a VPN, can sometimes interfere with the SimpliSafe app.
- Connection Issues: Unstable internet connectivity can occasionally cause the app to become unresponsive.
Step-by-Step Guide to Fixing SimpliSafe App Crashes
Follow these steps in order to diagnose and fix the problem. We recommend testing the app after each step to see if the issue is resolved.
1. Perform a Simple Restart
The first and simplest step is often the most effective. Restarting your smartphone can clear out temporary memory glitches and resolve minor software conflicts.
- For iOS: Press and hold the side button and one of the volume buttons until the power-off slider appears. Drag the slider and wait for your device to turn off. Then, press and hold the side button again to turn it back on.
- For Android: Press and hold the power button until the power menu appears. Tap 'Restart'.
Once your phone has rebooted, open the SimpliSafe app to see if the crashing has stopped.
2. Check for App Updates
Running an old version of the app is a common cause of crashes. Developers regularly release updates to fix bugs and improve stability.
- For iOS: Open the App Store, tap your profile icon at the top, and scroll down to see pending updates. If SimpliSafe is on the list, tap 'Update'.
- For Android: Open the Google Play Store, tap your profile icon, and go to 'Manage apps & device'. Find the SimpliSafe app and tap 'Update' if one is available.
3. Clear the App's Cache
The app's cache is where it stores temporary data for faster loading. If this data becomes corrupted, it can lead to crashes.
- For iOS: iOS does not allow you to clear the cache for a single app. The best way to achieve this is to offload the app by going to Settings > General > iPhone Storage > SimpliSafe > Offload App. This removes the app but keeps its data. You can then reinstall it from the same screen.
- For Android: Go to Settings > Apps > See all apps > SimpliSafe > Storage & cache. Tap on 'Clear cache'. Do not tap 'Clear storage' yet, as this will delete your login data.
4. Verify Your Internet Connection
A stable internet connection is crucial for the app to communicate with your security system. Switch between Wi-Fi and mobile data to see if the app is more stable on one than the other. If the app works fine on mobile data, the issue might be with your Wi-Fi network. Try restarting your router.
5. Reinstall the SimpliSafe App
If the steps above have not worked, a complete reinstallation is the next logical step. This ensures you have a fresh, uncorrupted installation of the app.
- First, uninstall the SimpliSafe app from your phone.
- Next, restart your phone to clear any remaining temporary files.
- Finally, go back to the App Store or Google Play Store and reinstall the app. You will need to log in with your SimpliSafe credentials.
When to Contact SimpliSafe Support
If you have followed all the troubleshooting steps in this guide and the SimpliSafe app is still crashing, it may indicate a more complex issue. This could be a known bug in a recent update or a specific conflict with your device. At this point, it is best to contact SimpliSafe's official customer support for further assistance. Provide them with details about your phone model, operating system version, and the troubleshooting steps you have already taken.