Can't Get Simplisafe to Work with Google Home?
Integrating your Simplisafe security system with Google Home brings the convenience of voice commands to your home's protection. Being able to arm your system or check its status with a simple "Hey Google" is a powerful feature. However, when the connection between these two systems fails, it can be a source of real frustration.
If you're having trouble linking your accounts, if Google Assistant doesn't recognise your commands, or if the connection is unreliable, this guide is here to help. We'll walk you through the necessary requirements and troubleshooting steps to build a stable and functional link.
## Pre-Requisites: Checking Your Simplisafe Plan
Before diving into troubleshooting, it's crucial to ensure you have the correct Simplisafe monitoring plan. The integration with smart home platforms like Google Home is considered a premium feature.
- Required Plan: You must be subscribed to the "Fast Protect" plan (this was formerly called the "Interactive" monitoring plan).
- Why it's needed: This plan enables the remote management features that allow third-party services like Google Home to communicate with and control your Simplisafe system. If you are on the Standard plan or have no plan, the integration will not work.
You can check or upgrade your plan by logging into your account on the Simplisafe website.
## How to Fix a Broken Link Between Simplisafe and Google Home
If you have the correct plan but are still facing issues, follow these steps in order to resolve the connection.
### 1. Unlink and Re-link the Simplisafe Service
This is the most effective solution for a majority of integration problems. It forces a fresh authentication and clears any corrupted data that might be causing the issue.
- Open the Google Home app on your smartphone.
- Tap on "Settings" (the gear icon).
- Scroll down and select "Works with Google".
- Under "Linked services", find Simplisafe and tap on it.
- Choose "Unlink account" and confirm.
- Now, go back to the "Works with Google" screen and tap the search icon.
- Search for "Simplisafe" and select it again.
- You will be prompted to sign in with your Simplisafe credentials. Enter the email and password you use for your Simplisafe account.
- Follow the on-screen prompts to grant permission.
### 2. Use the "Sync My Devices" Command
Sometimes, Google Home just needs a nudge to update the status of your connected devices.
- Simply say, "Hey Google, sync my devices."
- This command forces Google Assistant to poll all linked services for their latest status, which can resolve discrepancies where Google might incorrectly report the system's state (e.g., saying it's armed when it's not).
### 3. Check Your Login Credentials
It might sound simple, but using the wrong username or password is a common reason for the initial linking process to fail.
- Double-check that you are using the exact same email and password that you use to log into the main Simplisafe app or website.
- If you're unsure, try logging into the Simplisafe website first to confirm your credentials are correct before attempting to link in the Google Home app.
### 4. Reboot Your Devices
If the issue persists, a reboot can help.
- Reboot your Google Home/Nest device: Unplug it from the power outlet, wait 30 seconds, and plug it back in.
- Reboot your Simplisafe Base Station: Unplug the power adapter and remove one battery. Wait a minute, then reinsert the battery and plug it back in.