How to Solve SimpliSafe Camera Mounting Issues
Setting up your SimpliSafe security cameras is a key part of protecting your home. However, you might encounter some mounting issues that can be a source of frustration. Whether you're struggling with the powerful magnet on the outdoor camera, figuring out how to position your indoor SimpliCam, or dealing with an adhesive that won't stick, a proper mount is essential for your camera's performance.
This guide is designed to address the most common mounting problems for both the SimpliSafe Outdoor Camera and the indoor SimpliCam. We'll provide clear solutions to help you get your cameras securely mounted in the perfect locations.
Common Mounting Problems for SimpliSafe Cameras
Let's identify the specific issue you're facing to find the right solution.
Difficulty with the Outdoor Camera's Magnet
The SimpliSafe Outdoor Camera uses a very strong magnet to connect to its dome-shaped mount. This creates a secure connection but can also make the camera difficult to remove for charging. Conversely, if the magnet gets dirty or is compromised, it can feel weaker than expected, leading to worries about the camera falling.
Uncertainty About Outdoor Installation
The outdoor camera kit comes with both a strong 3M adhesive strip and screws. It's not always clear which one is the best choice for your situation. Choosing the wrong method could lead to your camera falling and being damaged, especially in areas with fluctuating weather.
Indoor Camera (SimpliCam) Placement
The SimpliCam's stand is versatile, but it can be tricky to find the best way to position it. You might want to mount it on a wall but be unsure how to do so, or find that the stand is easily knocked over on a cluttered shelf.
Achieving the Optimal Viewing Angle
For both cameras, getting the right field of view is critical. With the outdoor camera, the magnetic mount gives you a wide range of adjustment, but it can be tricky to get it just right. The indoor camera's hinge has its own limitations.
Your Guide to a Secure SimpliSafe Camera Installation
Follow these targeted tips to solve your mounting issues.
Solution 1: Mastering the Outdoor Camera Mount
- Removing the Camera: To remove the outdoor camera for charging, grip the camera body firmly and give it a strong, straight pull away from the mount. Do not try to twist or rock it, as the magnet is designed to resist those forces. It will feel very secure, but it will come off with enough direct force.
- Cleaning the Magnet: If the connection feels weak, wipe the magnetic surface on the mount and the back of the camera with a clean, dry cloth. Any dust or grime can interfere with the magnetic bond.
- Best Practice - Use the Screws: For outdoor mounting, we strongly recommend using the provided screws. While the 3M adhesive is very strong initially, exposure to sun, rain, and temperature changes can degrade its performance over time. Screwing the base into a solid surface like wood or using wall plugs for brick is a far more permanent and reliable solution.
Solution 2: Wall-Mounting Your Indoor SimpliCam
The SimpliCam is easily mounted on a wall for a higher vantage point.
- Locate the Keyholes: Look at the bottom of the camera's stand. You will see two slots shaped like keyholes.
- Measure the Distance: Carefully measure the distance between the centres of the two keyholes.
- Install Screws: Install two screws into your wall at the same distance apart you just measured. Do not drive the screws all the way in. Leave the heads of the screws sticking out from the wall by about a quarter of an inch (around 5-6mm).
- Mount the Camera: Align the keyholes on the camera's base with the screw heads on the wall and slide the camera down to lock it into place.
Solution 3: Finding the Perfect Angle
- Use the App: When positioning any camera, have the live feed open in the SimpliSafe app on your phone. This allows you to see exactly what the camera sees in real-time.
- Outdoor Camera: Place the camera on the magnetic mount and adjust it until you have the perfect view. The magnet is strong enough to hold it at any angle. Remember to consider glare from the sun and to place it high enough to be out of easy reach.
- Indoor Camera: Adjust the hinge on the SimpliCam's stand to get the desired vertical angle. For horizontal adjustments, you will need to physically turn the entire stand.
Frequently Asked Questions (FAQs)
How do I remove the SimpliSafe Outdoor Camera from its magnetic mount?
The SimpliSafe Outdoor Camera uses a strong magnetic connection. To remove it, you need to grip the camera firmly and pull it straight off the dome-shaped mount. It requires a surprising amount of force, but it will not break the camera. Do not twist it.
Should I use the adhesive tape or screws for the outdoor camera mount?
For a secure outdoor installation, you should screw the magnetic mount base into a solid surface like a wooden eave or wall. While the included 3M adhesive is strong, temperature changes and moisture can cause it to fail over time. Screws provide a much more permanent and reliable solution.
Can the indoor SimpliCam be mounted on a wall?
The indoor camera, the SimpliCam, has a hinged stand that allows it to be angled. The base of the stand also has keyhole slots, allowing you to slide it onto two screws you have installed in a wall for a simple wall-mounted solution.
The magnet for my outdoor camera feels weak. What can I do?
If the magnet is not holding, first ensure both the camera's charging port and the mount's surface are clean and free of debris. If it still feels weak, it's possible the magnet has been damaged. Contact SimpliSafe support for a potential replacement mount.