Understanding SimpliSafe's Recording Capabilities
When you invest in a SimpliSafe security system, understanding how its cameras record is crucial for getting the most out of your setup. By default, SimpliSafe cameras are optimised for motion-activated recording. This means they spring into action and save a clip only when they detect movement. This approach is efficient, saving on data usage and ensuring you're alerted to specific events without having to sift through hours of uneventful footage.
However, many users seek the peace of mind that comes with 24/7 continuous video recording (CVR). This feature is available but it's important to recognise that it is a premium option. It requires a specific subscription plan and a stable internet connection to continuously upload video to the cloud. If you're finding that your camera isn't recording around the clock, it's likely an issue with your settings or subscription rather than a fault with the hardware itself.
How to Troubleshoot No 24/7 Recording
If your camera is only recording short clips, don't worry. This is a common issue that can usually be resolved by checking a few key areas. Follow these steps to diagnose and fix the problem.
1. Verify Your Subscription Plan
The most common reason for the absence of 24/7 recording is being on the wrong subscription plan. SimpliSafe offers different tiers of service, and continuous recording is reserved for the higher-tier plans.
- Check Your Plan: Log into your account on the SimpliSafe website or app. Navigate to the 'Subscription' or 'Monitoring' section and verify the name of your plan.
- Upgrade if Necessary: You will likely need the 24/7 Live Guard Protection plan to enable CVR. If you're on a lower-tier plan, you'll need to upgrade your subscription.
- Confirm a Successful Update: After upgrading, it may take a few minutes for the new features to become available. Log out and back into the app to refresh your account settings.
2. Check Your Camera Settings in the App
Once you've confirmed you have the correct plan, you need to ensure the feature is enabled for your specific camera.
- Open the SimpliSafe app and select the camera you want to configure.
- Tap the settings gear icon on the top right.
- Go to the 'Recording' or 'Video' section.
- Look for an option labelled 'Continuous Video Recording' or 'CVR' and make sure it is toggled on.
If you have the correct plan but this option is still missing, contact SimpliSafe support for assistance.
3. Assess Your Wi-Fi Connection
Continuous recording requires a constant and stable internet connection to upload a steady stream of video data.
- Speed Test: Run a speed test from a device connected to the same Wi-Fi network as your camera. You should have an upload speed of at least 2 Mbps per camera for CVR to function reliably.
- Signal Strength: In the camera's settings within the app, check the reported Wi-Fi signal strength. If it's weak or unstable, the camera may struggle to maintain a constant connection. Consider moving your Wi-Fi router closer to the camera or using a Wi-Fi extender to boost the signal.
- Router Reboot: Sometimes, a simple reboot of your internet router can resolve underlying connectivity issues that affect the camera's performance.
Step-by-Step Guide to Get CVR Working
- Log In: Access your SimpliSafe account online or through the mobile app.
- Navigate to Subscription: Find the section detailing your current monitoring plan.
- Upgrade Plan: Select the 24/7 Live Guard Protection plan (or equivalent CVR-enabled plan) and complete the upgrade process.
- Refresh the App: Close and reopen the SimpliSafe app to ensure the new plan settings are active.
- Select Your Camera: Go to the settings for the specific camera you wish to enable for CVR.
- Enable Recording: Find the continuous recording toggle and switch it on.
- Test: Allow the camera a few minutes to begin recording, then check the video timeline. You should now see a continuous line indicating constant recording, rather than just event markers.
Preventing Future Recording Issues
To ensure your SimpliSafe camera continues to record 24/7 without interruption, it's wise to perform regular checks.
- Monitor Your Internet: Periodically check that your internet upload speed remains sufficient, especially if you add more connected devices to your network.
- Keep the App Updated: Ensure your SimpliSafe app is always updated to the latest version to benefit from bug fixes and performance improvements.
- Check Camera Power: Make sure the camera's power supply is secure and uninterrupted. A power flicker can reset the connection and interrupt recording.
By following this guide, you should be able to resolve the issue of no 24/7 recording and enjoy the enhanced security of a continuously monitored camera.