How to Fix and Improve Poor Skybell Video Quality
A choppy, pixelated, or lagging video feed from your Skybell doorbell makes it difficult to see who is at your door. Most video quality issues with Skybell devices stem from a few common culprits: Wi-Fi, power, and the physical condition of the device. This guide will help you systematically troubleshoot and resolve these problems.
## Step 1: Analyse and Optimise Your Wi-Fi Network
A stable, strong Wi-Fi connection is the single most important factor for good video quality. Skybell needs sufficient upload speed and a solid signal to stream clear video.
- Check Signal Strength: The first step is to check the signal strength at your Skybell's location.
- Open the Skybell app.
- Navigate to your device's Settings.
- Look for a Network Status or Wi-Fi Connection section. A status of "Fair" or "Poor" is a clear indicator that your Wi-Fi signal is the problem.
- Minimise Physical Barriers: Your Wi-Fi signal is weakened by every wall and object it has to pass through. Thick exterior walls, especially those with stucco or metal, can severely degrade the signal.
- Move Your Router: If possible, try relocating your Wi-Fi router to a more central location in your home, closer to the front door.
- Install a Wi-Fi Extender: The most reliable solution for a weak signal is to install a Wi-Fi range extender or a mesh Wi-Fi node. Place it in an outlet roughly halfway between your router and the Skybell to effectively boost the signal.
- Use the 2.4 GHz Band: Skybell devices operate on the 2.4 GHz Wi-Fi band. This band has better range and wall penetration than the 5 GHz band, so ensure your router is broadcasting on 2.4 GHz and your Skybell is connected to it.
## Step 2: Verify Your Doorbell's Power Supply
Insufficient power can cause the Skybell's processor and camera to underperform, leading to poor video quality and other issues.
- Check Transformer Specifications: Skybell doorbells require a transformer with a minimum power rating, typically 10 VAC at 10 VA. Many older homes have transformers that don't meet this standard.
- Signs of an Underpowered Transformer: Besides poor video, signs can include the device randomly rebooting, a humming sound, or the indoor chime not working correctly.
- How to Check: You can find your transformer in your loft, garage, or near your main electrical panel. The voltage (VAC) and power (VA) ratings are usually printed on it. If it's underpowered, hiring an electrician to replace it with a more powerful one (e.g., 16V/30VA) can solve a host of problems.
## Step 3: Clean the Camera Lens
A simple, often overlooked cause of a blurry or hazy image is a dirty camera lens.
- Use a Microfibre Cloth: Gently wipe the dome of the Skybell with a soft, clean microfibre cloth, like one you would use for glasses.
- Remove Debris: Make sure there is no dust, pollen, hard water spots, or spiderwebs covering the lens.
- Avoid Scratches: Never use paper towels, abrasive sponges, or harsh chemical cleaners, as these can permanently scratch the plastic dome and ruin the image quality.
## Step 4: Power Cycle the Device
If your settings and environment seem correct, a simple reboot can clear any temporary software glitches affecting the video processing.
- Turn off the circuit breaker that powers your doorbell.
- Leave it off for at least two minutes to ensure it fully powers down.
- Turn the breaker back on and wait for the Skybell to reconnect to your network.
By addressing these key areas, you can significantly improve your Skybell's performance and restore the clear, reliable video feed you expect.