Frustrated by Skybell 'Recording Failed' Errors?
Your Skybell video doorbell is a key part of your home security, and its ability to record motion and button presses is essential. When you see a 'Recording Failed' error, it means that crucial evidence might be missed. This issue prevents your device from saving video clips to the cloud, leaving you without a record of who was at your door.
Fortunately, this problem is often caused by a handful of common issues that you can resolve yourself. This guide will help you diagnose and fix the root cause of recording failures, getting your Skybell back to full working order.
## Step 1: Check Your Cloud Storage Subscription
The most common reason for recording failures is an issue with your cloud storage plan. Skybell requires a subscription to save video clips.
- Verify Your Plan: Log into your Skybell account through the mobile app or website.
- Check Subscription Status: Navigate to the 'Account' or 'Billing' section and confirm that your subscription is active.
- Update Payment Information: If your subscription has lapsed, you will need to renew it or update your payment details to resume the recording service.
## Step 2: Test Your Wi-Fi Connection
A weak or unstable Wi-Fi connection is another primary cause of failed recordings. Your Skybell needs a strong and consistent signal to upload video files to the cloud.
- Check Signal Strength: In the Skybell app, go to the device settings and look for a Wi-Fi signal strength indicator. If it is weak, this is likely the source of your problem.
- Run a Speed Test: Stand near your doorbell with your smartphone and run an internet speed test. Skybell requires a minimum upload speed of 2 Mbps. If your speed is below this, the video uploads will fail.
- Improve Your Signal: To boost the signal, try moving your Wi-Fi router closer to the door, or consider installing a Wi-Fi extender to bridge the gap.
## Step 3: Power Cycle Your Skybell and Router
Sometimes, a simple restart can resolve temporary glitches that interfere with recording.
- Reboot Your Router: Unplug your Wi-Fi router from the power outlet, wait for 60 seconds, and then plug it back in. Wait for it to fully restart.
- Restart Your Skybell: You can do this by turning off the circuit breaker that powers your doorbell, waiting a minute, and then turning it back on. This forces the device to re-establish its connection.
## Step 4: Review Motion Detection Settings
If your settings are not configured correctly, the camera may not be triggering recordings as you expect.
- Motion Sensitivity: Check the motion sensitivity settings in the app. If it is set too low, it may not be detecting events and therefore not initiating a recording.
- Activity Zones: If you have configured specific activity zones, ensure they are drawn correctly to cover the areas where you expect to capture motion.
If you have tried all these steps and your Skybell still fails to record, it may be time to contact Skybell's customer support for more advanced technical assistance.