What to Do When Your Skybell Storage is Full
Your Skybell video doorbell records events to the cloud, allowing you to review them later. However, this cloud storage space is not unlimited. If you receive a notification that your storage is full, it means your device can no longer save new recordings until you free up some space.
This guide explains how Skybell storage works and shows you how to manage your video clips effectively.
## Understanding Your Skybell Storage Plan
Most Skybell devices require a subscription plan to store video clips. These plans typically offer "rolling" storage. For example, a 14-day plan doesn't have a fixed data limit; instead, it saves all your clips for 14 days, and on the 15th day, the oldest day's worth of clips is automatically deleted to make room for new ones.
A "storage full" error is more likely if:
- Your plan has a fixed limit on the number of clips rather than the number of days.
- There has been an issue with your subscription payment, causing your account to be downgraded to a free or basic tier with very little storage.
- The automatic deletion process has encountered a temporary glitch.
## How to Review and Download Your Videos
Before you start deleting clips, you should review them and save any that might be important.
- Open the Skybell App: Launch the app on your smartphone or tablet.
- Go to Your Activity Feed: Find the section labelled 'Activity', 'Events', or 'History'. This will show you a chronological list of all your recorded motion events and doorbell rings.
- Watch the Clip: Tap on any event to watch the recorded video.
- Download Important Clips: While viewing a video, look for a Download or Save icon. It usually looks like a downward-pointing arrow. Tapping this will save a copy of the video file directly to your phone's local storage (e.g., your photo gallery), so you can keep it permanently, even after deleting it from the cloud.
It is crucial to download any videos you need for evidence or sentimental reasons before you delete them. Once a video is deleted from the Skybell cloud, it cannot be recovered.
## How to Delete Videos and Free Up Space
Once you have saved any important clips, you can begin deleting videos to clear your storage.
### Deleting a Single Video
- While watching the video clip, look for a Delete or trash can icon.
- Tap the icon and confirm that you want to permanently delete the clip.
### Deleting Multiple Videos (Batch Delete)
Deleting videos one by one can be slow. Many versions of the Skybell app provide a way to delete multiple clips at once.
- From the main Activity feed, look for an 'Edit', 'Select', or 'Manage' button.
- This will usually allow you to tap on multiple videos, placing a checkmark next to each one.
- After selecting all the unwanted clips, you can tap a single 'Delete' button to remove them all in one go. This is the most efficient way to clear a large amount of space quickly.
## Checking Your Subscription
If you find you are constantly running out of storage, it may be worth reviewing your subscription plan.
- Log into your account on the official Skybell website.
- Review your current plan's storage limits.
- If your needs have changed, consider upgrading to a plan that offers a longer video history. This can provide a better experience and ensure you don't have to manually manage your storage as often.