Protecting Your Home from Skybell Unauthorized Access
Your Skybell video doorbell is a key part of your home's security, providing peace of mind by letting you see and speak to anyone at your door. However, the possibility of unauthorized access to your device or account is a serious concern that must be addressed proactively. This guide will help you recognise the signs of a potential security breach and provide clear, actionable steps to secure your Skybell account and protect your privacy.
Unauthorized access can occur in several ways, including a compromised password, an unsecured Wi-Fi network, or unchecked device sharing. By understanding these risks, you can take effective measures to fortify your digital doorstep.
Signs of a Compromised Skybell Account
Be alert for these red flags, which could indicate that someone else has gained access to your Skybell:
- Unexpected Notifications: Receiving motion alerts or doorbell notifications when no one is there.
- Changed Settings: Noticing that your motion sensitivity, LED colour, chime volume, or other settings have been altered without your input.
- Unfamiliar Videos: Finding recordings in your activity feed that you do not recognise.
- New Login Alerts: Receiving an email from Skybell about a login from a new device or location you don't recognise.
- Inability to Log In: Your password suddenly stops working, which could mean it has been changed by someone else.
How to Secure Your Skybell and Prevent Unauthorized Access
If you suspect your account has been compromised, or if you want to be proactive about security, follow these critical steps immediately.
Step 1: Change Your Account Password Immediately
Your password is the primary defence for your account.
- Log In to Your Account: Open the Skybell app or log in on the Skybell website.
- Navigate to Security Settings: Find the "Change Password" option in your account profile.
- Create a Strong, Unique Password:
- Use a combination of uppercase and lowercase letters, numbers, and symbols.
- Make it memorable to you but difficult for others to guess.
- Crucially, do not reuse a password that you use for any other online service. If another service is breached, your Skybell account will remain safe.
Step 2: Enable Two-Factor Authentication (2FA)
2FA is arguably the most important security feature you can enable. It adds a second layer of security that makes it extremely difficult for anyone to log in, even if they have your password.
- Find the 2FA Setting: In the Skybell app's security settings, locate the option for Two-Factor Authentication.
- Enable and Configure: Follow the on-screen instructions, which will typically involve linking your account to an authenticator app on your phone (like Google Authenticator or Authy) or receiving a verification code via SMS.
- Save Your Recovery Codes: You will be given backup codes. Save these in a very safe place. If you lose your phone, these codes will be the only way to get back into your account.
Step 3: Review and Manage Shared Access
Over time, you may have granted access to family, friends, or service people. It's vital to keep this list current.
- Open Sharing Settings: In the Skybell app, go to your device settings and find the "Shared Users" or "Manage Sharing" section.
- Audit the List: Carefully review everyone who has access.
- Revoke Unnecessary Access: If you see a user who no longer needs access, or someone you don't recognise, remove them immediately.
Step 4: Secure Your Home Wi-Fi Network
Your Skybell is only as secure as the network it's connected to.
- Use Strong Encryption: Ensure your router is using WPA2 or WPA3 encryption.
- Change Default Router Password: If you are still using the default administrator password for your router, change it now.
- Use a Strong Wi-Fi Password: The password for your Wi-Fi network itself should be strong and unique.
- Consider a Guest Network: For visitors, use your router's guest network feature. This keeps them off your main network where your secure devices are connected.
By taking these proactive steps, you can significantly reduce the risk of unauthorized access and ensure your Skybell continues to be a reliable part of your home security.