What to Do When Your Somfy Camera is Broken
Finding that your Somfy security camera is completely unresponsive or physically damaged can be alarming. Whether it's a camera that won't power on, has a cracked lens, or has simply stopped working, it's important to follow a logical diagnostic process. In some cases, the camera may not be permanently broken and can be revived.
This guide will walk you through the essential steps to take when you believe your Somfy camera is broken, from initial troubleshooting to understanding your warranty and replacement options.
Is It Truly Broken? Initial Diagnostic Steps
Before concluding that the camera is beyond saving, perform these crucial checks. Many "dead" cameras are simply suffering from a power or software issue.
1. Thoroughly Check the Power Source
This is the most common culprit for a camera that appears dead.
- Check the Wall Socket: Unplug the Somfy power adapter and plug another device (like a lamp or phone charger) into the same socket to confirm the socket is providing power.
- Inspect the Cable: Carefully examine the entire length of the micro-USB power cable for any signs of damage, cuts, or sharp bends.
- Try a Different Adapter and Cable: The power adapter or the cable itself can fail. If you have another compatible micro-USB cable and a USB power adapter with the same voltage/amperage rating, try using them to power the camera. If the camera powers on, you've found the problem.
2. Look for Signs of Life
Check the camera's status LED light. Even if it's not showing a solid light, it might be flashing a specific colour or pattern. Consult your Somfy user manual to see if this is an error code that can help you diagnose the issue.
3. Attempt a Factory Reset
If the camera has power but is unresponsive, a software glitch could be the cause. A factory reset will wipe its current settings and may restore it to working order. The exact procedure can vary between the Somfy Indoor and Outdoor cameras:
- Typically, you will need to find the small, recessed reset button. It is often located on the back or bottom of the camera.
- Use a paperclip or a similar tool to press and hold this button for approximately 15-20 seconds.
- The camera should give an indication that the reset is happening, such as a chime or a flashing light sequence.
- After the reset, you will need to go through the setup process in the Somfy Protect app again.
Understanding Your Options for a Broken Camera
If the troubleshooting steps above don't bring your camera back to life, then it likely has a hardware fault. Here are your next steps.
Check Your Warranty Status
Somfy provides a manufacturer's warranty on its products, covering them against defects. The length of this warranty can vary, so you will need to check your original purchase receipt or the product documentation. If your camera is still within its warranty period, you should be eligible for a free replacement.
How to Contact Somfy Support
To initiate a warranty claim, you will need to contact Somfy's customer support.
- Have your proof of purchase (receipt or invoice) ready.
- Note down the serial number of the camera.
- Be prepared to explain the fault and the troubleshooting steps you have already taken.
Repair and Replacement
For security and weatherproofing reasons, Somfy cameras are sealed units and are not designed to be repaired by the user or third-party shops. Opening the camera's casing will void any remaining warranty.
If your camera has a hardware fault, the official solution is replacement. If it is out of warranty, you will unfortunately need to purchase a new camera.