Somfy Camera Keeps Going Offline? Let's Get It Reconnected
A security camera that frequently goes offline is unreliable. If your Somfy camera is constantly disconnecting, it can't protect your property or provide you with peace of mind. This guide will help you systematically troubleshoot the root cause and restore a stable connection.
Step 1: Analyse Your Wi-Fi Environment
The vast majority of camera disconnections are caused by issues with the Wi-Fi network. The camera needs a strong and stable signal to maintain its connection to the Somfy cloud servers.
- Check Signal Strength: In the Somfy Protect app, go to 'My Devices', select your camera, and check the reported Wi-Fi signal strength. If it's weak or poor, the camera is too far from your router or there are too many obstacles in the way.
- Solution: Try moving your Wi-Fi router closer to the camera, or vice versa. If this isn't possible, consider installing a Wi-Fi extender or a mesh Wi-Fi system to improve coverage in that area.
- Reboot Your Router: Just like a computer, your router can benefit from a restart. Unplug it from the power, wait for 60 seconds, and plug it back in. Wait for it to fully restart before checking if the camera comes back online.
- Check Network Congestion: How many other devices are using your Wi-Fi? If you have multiple devices streaming videos, gaming, or downloading large files, it can crowd the network and cause the camera to drop off. This is particularly true on the 2.4GHz band, which most security cameras use.
Step 2: Check the Camera's Power Supply
A consistent power source is just as important as a good Wi-Fi signal.
- Secure Connections: Ensure the USB power cable is firmly plugged into both the camera and the power adapter. Also, make sure the adapter is securely seated in the wall socket.
- Use the Original Cable: Always use the power cable and adapter that came with your Somfy camera. Using a third-party cable, especially a longer one, may not provide sufficient power, leading to intermittent shutdowns and disconnections.
- Try a Different Socket: Plug the camera into a different power outlet to rule out a faulty socket as the cause of the problem.
Step 3: Understand the LED Indicator Light
The small LED light on your Somfy camera is a vital diagnostic tool.
- Solid Blue: Everything is working correctly. The camera is powered on and connected to the internet.
- Flashing Blue: The camera is attempting to connect to the Wi-Fi network.
- Flashing Red: The camera has failed to connect to the Wi-Fi. This usually points to an incorrect password or a signal strength issue.
- No Light: The camera is not receiving power. Check your power supply using the steps above.
Step 4: Reconfigure the Camera's Wi-Fi Connection
If you've recently changed your Wi-Fi password or router, or if the connection seems corrupted, you will need to re-establish the camera's network settings.
- Delete the Camera: In the Somfy Protect app, go to 'My Devices', select the offline camera, and choose the option to delete or remove it.
- Reset the Camera: You will need a small pin or paperclip. Find the reset button on your camera (its location varies by model, but it's often in a small hole). Press and hold this button for about 10-15 seconds until the camera gives an audible confirmation or the LED light changes.
- Add the Camera Again: Now, go back to the app and follow the on-screen instructions to add the camera to your system as if it were a new device. This will allow you to re-enter your Wi-Fi credentials and establish a fresh connection.
By following these steps, you can effectively diagnose why your Somfy camera keeps going offline and take the necessary actions to ensure it remains a reliable part of your home security system.