Restoring Your Peace of Mind
Your Somfy security camera is a key part of your home protection, providing a watchful eye when you're away. So, when it suddenly stops working or goes offline, it can be unsettling. A non-functional camera leaves a gap in your security. The good news is that most issues that cause a Somfy camera to stop working can be resolved with some straightforward troubleshooting. This guide will walk you through the process, from simple checks to more advanced steps.
Initial Checks for Your Somfy Camera
Before diving into technical fixes, let's start with the basics. These simple checks can often save you a lot of time.
- Check the LED Light: What is the status light on the front of the camera doing? Is it on, off, or flashing a particular colour? This is your primary diagnostic tool. No light typically means no power.
- Look at the App: Open the Somfy Protect app on your phone. What status does it show for the camera in question? 'Offline' is a clear indicator of a connectivity problem.
- Recall Recent Changes: Have you recently changed your Wi-Fi password, internet service provider, or router? This is a very common reason for cameras to disconnect.
How to Fix a Somfy Camera That Has Stopped Working
If the initial checks don't solve the problem, it's time to work through these steps in order.
1. Verify Power and Internet Connection
This might seem obvious, but it's the foundation of the camera's operation.
- Power Supply: Ensure the camera's power adapter is securely plugged into both the camera and a working wall socket. Try plugging another device into the same socket to confirm it has power.
- Internet Service: Check if other devices in your home (like your smartphone or computer) can connect to the Wi-Fi and access the internet. If not, the problem is with your internet service, not the camera.
2. Reboot the Camera and Your Router
This is the most effective troubleshooting step for a huge range of electronic device issues. It clears temporary memory and allows for a fresh start.
- Unplug your Somfy camera from its power source.
- Unplug your main internet router from its power source.
- Wait for at least 60 seconds.
- Plug the router back in and wait for it to fully restart (usually 2-3 minutes, when all its lights are stable).
- Once your internet is back online, plug your Somfy camera back in and give it a few minutes to boot up and reconnect.
3. Check the Somfy Protect App and Service Status
Sometimes the issue isn't with your hardware.
- App Update: Visit your phone's app store and check if there is an update available for the Somfy Protect app.
- Service Status: Occasionally, Somfy may experience a temporary service outage. Check their official website or social media channels for any announcements about system-wide problems.
4. Re-configure Wi-Fi Settings
If you've recently changed your Wi-Fi password or network name (SSID), your camera will not be able to connect. You will need to update its settings. The process for this can vary by model, but it typically involves putting the camera into a setup mode (often by pressing a reset button briefly) and then using the Somfy Protect app to 'Add a new device' and follow the on-screen instructions to reconnect it to your new network.
5. Perform a Factory Reset
This should be your last resort, as it will erase all your custom settings and require you to set up the camera from scratch.
- Find the reset button on your camera (you may need a paperclip to press it).
- Press and hold the button for 10-15 seconds until the camera's LED light indicates it is resetting.
- Release the button and wait for the camera to restart.
- Open the Somfy Protect app and follow the instructions to install the camera as if it were new.