Troubleshooting Somfy Cloud Storage and Recording Issues
Somfy's cloud storage service is a key feature of their security cameras, allowing you to securely store and review motion-activated recordings. When this feature fails, it can leave a significant gap in your home security. This guide will walk you through the most common causes of Somfy cloud storage problems and how to resolve them.
### Step 1: Verify Your Subscription and Service Status
Before diving into technical troubleshooting, let's make sure the basics are in order.
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Check Your Subscription Plan:
- Open the Somfy Protect app and navigate to the 'My Account' or 'Settings' section.
- Verify that your cloud storage subscription is active and has not expired. Ensure your payment details are up to date.
- If you are on a free plan, be aware of its limitations (e.g., clips may be very short and stored for a limited time).
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Check for Service Outages:
- Occasionally, the problem might not be on your end. Visit the official Somfy support website or their social media channels to check if there are any known service outages or maintenance periods that could be affecting cloud storage.
### Step 2: Diagnose Connectivity Problems
A stable internet connection is essential for your camera to upload video clips to the cloud.
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Check Camera Wi-Fi Signal:
- In the Somfy Protect app, select your camera and go to its settings.
- Look for a 'Network' or 'Wi-Fi Status' option. This should show you the signal strength.
- If the signal is weak or poor, your camera will struggle to upload video files. Consider moving your Wi-Fi router closer to the camera or installing a Wi-Fi extender.
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Test Your Internet Speed:
- Run an internet speed test from a device connected to the same Wi-Fi network. Pay attention to the upload speed. A slow upload speed will directly impact the camera's ability to send video to the cloud in a timely manner. Contact your internet service provider if your upload speed is consistently low.
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Reboot Your Network and Camera:
- A simple restart can often clear up connection glitches.
- First, unplug your camera from the power source.
- Next, unplug your internet router and modem.
- Wait for about 60 seconds.
- Plug your modem back in first, then your router. Wait for them to fully restart.
- Finally, plug your Somfy camera back in.
### Step 3: Review Camera Settings
Incorrect settings within the app can prevent recordings from being triggered and saved.
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Motion Detection Settings:
- Go to the camera's settings and find 'Motion Detection'.
- Ensure it is enabled. If you have configured specific detection zones, make sure they cover the areas you want to monitor.
- Check the sensitivity level. If it's too low, it may not be triggering recordings.
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Check Storage Information:
- Some parts of the app may show information about your cloud storage usage. Check to ensure you haven't encountered a rare storage limit issue, though most plans are based on time (e.g., 7 days of history) rather than data volume.
If you have walked through all these steps and your Somfy camera is still not saving clips to the cloud, it may indicate a more complex issue with the device or your account. At this point, it is best to contact the official Somfy customer support for further, more detailed assistance.