Can't Find Certain Features on Your Somfy Camera?
Opening your Somfy Protect app only to find that expected features like motion detection settings, cloud storage options, or specific notification types have vanished can be a confusing and frustrating experience. This issue often stems from a handful of causes, ranging from subscription status to outdated software. This guide will help you diagnose the problem and restore the full functionality of your Somfy security camera.
Step 1: Check Your Somfy Protect Subscription Plan
Many advanced features on modern security cameras, including Somfy's, are tied to a subscription plan. If your trial period has ended or your subscription has lapsed, these premium features will be disabled.
- Log in to your Somfy account on their official website, not just the app.
- Navigate to the 'My Subscriptions' or 'Billing' section.
- Verify the status of your plan. Is it active? Has your payment method expired?
- If the subscription has lapsed, you will need to renew it to regain access to features like continuous video recording and extended cloud storage.
Common Features Tied to Subscriptions:
- Extended video history (more than 24 hours)
- Person, pet, or vehicle detection
- Customisable activity zones
- Continuous video recording (CVR)
Step 2: Update the Somfy Protect App and Camera Firmware
Outdated software is a primary cause of compatibility issues and missing features. It's crucial to keep both your mobile app and your camera's internal software (firmware) up to date.
Updating the App
- Go to the App Store (iOS) or Google Play Store (Android) on your phone.
- Search for "Somfy Protect".
- If you see an "Update" button, tap it. If it says "Open", your app is already on the latest version.
Updating the Camera Firmware
Firmware updates are typically pushed automatically, but you can manually check for them.
- Open the Somfy Protect app and ensure your camera is online.
- Go to the Settings menu.
- Select your camera from the list of devices.
- Look for an option like "Firmware Version" or "Check for Update".
- If an update is available, follow the on-screen instructions. The camera will download and install the new firmware, which may take several minutes and require a restart. Do not unplug the camera during this process.
Step 3: Review Your Camera's Settings
Sometimes, a feature may simply have been disabled by accident. Take a moment to thoroughly review the settings for your specific camera within the Somfy Protect app.
- Navigate to your camera's settings page.
- Look for menus like "Motion Detection", "Notifications", and "Recording Settings".
- Carefully check all the toggles and options. For example, if you're not getting motion alerts, ensure that motion detection is enabled and the sensitivity is set appropriately.
- If you have created motion zones, ensure they are drawn correctly over the areas you want to monitor.
Step 4: Power Cycle and Re-Sync Your Camera
A simple "turn it off and on again" can often resolve temporary software glitches that might cause features to disappear from the app's interface.
- Unplug your Somfy camera from the power source.
- Wait for at least 60 seconds. This allows the internal components to fully discharge.
- Plug the camera back in and wait for it to fully boot up and reconnect to your network. This may take a few minutes.
- Once the camera is back online in the app, check if the missing features have reappeared.
If you continue to experience issues after following these steps, it may be time to contact Somfy's official customer support for further assistance. Provide them with your camera's model, your app version, and the specific features that are missing.