Struggling to Pair Your Somfy Devices? Let's Get You Connected.
Somfy's smart home ecosystem offers incredible convenience for controlling blinds, awnings, and shutters. However, that convenience depends on successful pairing between your motors, remotes, and hubs like the TaHoma. When a device refuses to pair, it can bring your smart home to a standstill.
Whether you're setting up a new device or trying to reconnect an old one, this guide will walk you through the common pairing problems and provide clear, step-by-step solutions to get your system working smoothly.
## Understanding the Problem: Common Pairing Symptoms
Pairing issues can manifest in several ways. Identifying the specific symptom is the first step to a successful diagnosis.
You might be experiencing:
- No response from the motor: You press the programming button on your remote or in the app, but the motorised blind or awning doesn't "jog" (a short up-and-down movement) or react in any way.
- Discovery failure: Your Somfy TaHoma hub or app searches for new devices but finds nothing.
- Incomplete pairing: The motor jogs to indicate it's in programming mode, but it fails to accept the remote or hub as its controller.
- Remote not working: The LED on your remote control flashes, but the commands don't affect the motor you're trying to pair it with.
- "Pairing Failed" message: You receive an explicit error message in the Somfy TaHoma or Connexoon app.
- Lost connection: A previously working device has stopped responding and will not re-pair when you try the setup process again.
- Limit setting issues: You manage to pair the remote, but you are unable to proceed with setting the crucial upper and lower travel limits for the motor.
## Fundamental Troubleshooting Steps
Let's start with the basics. These steps resolve the most common pairing failures.
### 1. Check the Power Source
This may seem obvious, but it's the most common culprit.
- For Remotes and Sensors: If your controller is battery-powered, the battery may be too weak to send a strong pairing signal. Replace it with a fresh, new battery.
- For Motors: Ensure the motorised product (blind, shutter, etc.) is receiving power. Check that the circuit breaker hasn't tripped and that any plugs are securely in their sockets.
### 2. Understand the "Jog"
The "jog" is Somfy's feedback mechanism. A brief up-and-down movement of the motorised product tells you the motor has received a command. If the motor doesn't jog when you expect it to, it's not entering programming mode, and pairing cannot proceed. This points back to power issues or being out of range.
### 3. Reset the Motor
If a motor has been previously paired with another remote or has a stored memory that's causing a conflict, you'll need to reset it. Caution: The reset procedure can vary between motor types. Always consult your product manual first.
A common reset method for RTS motors is the power-cut reset:
- Cut the power to the motor for 2 seconds.
- Restore power for 7 seconds.
- Cut the power again for 2 seconds.
- Restore power. The motor should now jog, indicating its memory has been cleared and it's ready for pairing.
## Pairing to a Remote (Controller)
If you're using a handheld Somfy remote, follow this general process after resetting the motor.
- With the motor in its ready-to-pair state (it should have just jogged after the reset), take the new remote.
- Press and hold the Programming Button on the back of the remote until the motor jogs again. This button is often hidden and may require a paperclip to press.
- The remote is now paired with the motor. You should be able to press the up and down buttons to control the product and proceed with setting the limits.
## Pairing to a Somfy Hub (TaHoma)
When adding a device to a smart hub, the process is managed through the app.
- Check for Radio Interference: The Somfy TaHoma hub communicates via radio waves (RTS or io-homecontrol). Ensure the hub is not placed too close to other powerful electronic devices, such as Wi-Fi routers, cordless phones, or microwave ovens, which can interfere with the signal.
- Range: Make sure the device you are trying to add is within the effective range of the hub (typically around 15-20 metres indoors).
- Use the App Correctly:
- Open your Somfy app.
- Go to the configuration menu and select "Add a new product."
- Follow the on-screen instructions precisely. The app will tell you exactly when to press the programming button on the device or its existing remote to put it into pairing mode.
By following these steps methodically, you can overcome most Somfy pairing challenges and enjoy the full benefits of your automated home.