Somfy Snapshot Not Working? A Troubleshooting Guide
The snapshot feature on your Somfy security camera is essential for capturing still images, whether for checking in on your home or saving evidence of an event. If you're finding that this feature isn't working as it should, this guide will walk you through the necessary steps to identify and resolve the problem.
### Initial Diagnostic Checks
Let's start with the most common culprits. These simple steps can often get your snapshot feature working again without needing to delve into more complex settings.
-
Check the Wi-Fi Connection: Your Somfy camera needs a strong and stable Wi-Fi signal to upload and display snapshots correctly. A weak or intermittent connection is the number one cause of failed snapshots or blurry images.
- Check the signal strength for your camera in the Somfy Protect app.
- Try moving your Wi-Fi router closer to the camera, or consider a Wi-Fi extender if the distance is significant.
- Restart your router by unplugging it for 30 seconds.
-
Update the Somfy Protect App: Make sure you are running the latest version of the app. Go to the Google Play Store or Apple App Store to check for any available updates. App updates often include bug fixes that can resolve functionality issues.
-
Update Camera Firmware: The software on your camera (firmware) also needs to be up to date. The app will usually notify you if a firmware update is available. Ensure you install any pending updates to maintain compatibility and performance.
### Investigating Storage Issues
Somfy cameras typically store snapshots and video clips on a local microSD card. Problems with this card are a frequent source of snapshot failures.
- Check SD Card Status: In the Somfy Protect app, navigate to your camera's settings and look for a 'Storage' or 'SD Card' menu. This should tell you the status of the card, including how much space is left.
- Is the SD Card Full? If the card is full, the camera won't be able to save any new snapshots. You may need to delete old recordings or configure the camera to overwrite the oldest footage when space is low.
- Corrupted or Faulty SD Card: SD cards can sometimes become corrupted. Try reformatting the card using the option within the Somfy Protect app. Important: Reformatting will erase all existing footage on the card. If reformatting doesn't work, or if the card is not recognised, try testing the camera with a different, known-good microSD card (Class 10 is recommended).
### App and Camera Settings
If your connection and storage seem fine, the issue might be with a specific setting.
Restart the Camera
A simple reboot can clear temporary glitches. You can usually restart the camera by unplugging its power supply for about a minute and then plugging it back in. Some models may have a restart option within the app's settings menu.
Check App Permissions
Ensure the Somfy Protect app has the necessary permissions to save files to your phone, especially if you are trying to download snapshots from the camera's gallery to your device. Check your phone's settings under 'Apps' > 'Somfy Protect' > 'Permissions'.
### When to Contact Support
If you have worked through all the steps above and the snapshot feature is still not functioning correctly, there may be a more complex hardware or software issue at play. At this point, it is best to reach out to the official Somfy support team. Provide them with the troubleshooting steps you have already taken, as this will help them diagnose the problem more quickly.